Refund or the right desktop number needed.

AndrewL48

Bit poster
I have tried the following in various 'help and support' areas. Nothing happens. Basically I need my money back or a working system. Software as clever as Parallels is well capable of bouncing an install when it's first launched.

I have an Intel-based MacBook Pro running macOS Tahoe. Parallels Desktop 27 does not support Intel Macs (KB 131175), so Windows will not install properly. Please provide the Parallels Desktop 26 installer and confirm that my licence [key / order number] can activate version 26. If it cannot, please refund or exchange the licence.

I need a path to a conversation with a human,
 
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