recovering a lost screen recorded video from parallels tool record screen

[SasanS1]

I recorded an important video and at the end Record Screen crashed and it is not responding. How can I get back my video?? Please help!

 

[Mikhail Ushakov]

I recorded an important video and at the end Record Screen crashed and it is not responding. How can I get back my video?? Please help!

Hello!
Kindly reproduce the issue once again and collect a technical report at the moment of reproduction. Here you can find the instruction on how to do that: https://kb.parallels.com/124107 . Once done, please send the report ID to us in your reply to this post.