Record Screen - No sound heard during recording

A

AndyB26

Bit poster
Hi
Parallels Toolbox Version 6.6.2 (5023). Macbook Pro M3. OS = Sonoma 14.4
I am trying to record screen with audio. I have the settings to record from computer. When recording the captured file does have the audio correctly. However, I am unable to hear the sound during the screen record. I have gone into the sound settings selected parallels loopback. The volume / mute controls are greyed out so unable to change. This option is only visible during recording so unable to adjust before it is being used.
Please advise
Best regards
Andy
 
Hi Andy,

Kindly be informed that our Development Team are currently looking into this issue.
As soon as we have an update, we will provide one
 
BrunoO said:
Hello guys.. Any updates or fixes?
Click to expand...

Hello BrunoO,

Please perform the following action to attempt to resolve this issue.

1. In the Mac menu bar, click the Parallels Toolbox icon > Settings (Gear) icon > Quit Parallels Toolbox.
2. Open Terminal (Applications > Utilities > Terminal) and execute the following command:

sudo rm -rf /Library/Audio/Plug-Ins/HAL/ParallelsToolboxAudio.driver; sudo killall coreaudiod

3. Attempt to reproduce the issue.

Kindly let us know if the issue persists after performing the above actions.
 
I have the same issue. I have follow the advice to run the command but it ask me to install the Parallels driver again and problem persist after that.
Still no sound when recording.
 
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