Program opens in tab at bottom (minimized view)

[KenWilliams]

We are running Parallels Desktop for Mac 7 and Quickbooks Pro Plus 2014.

We have the problem of Quickbooks opening and allowing us to login, but after login the window minimizes to a bottom left tab and we cannot access the program. We know the program is running because it will quit and allow us to backup.

This is a new problem that happens only on one computer running Parallels. I have tried changing to other "Views" such as Coherence, etc. I was able to fix the problem once by just playing around/restarting, etc but have no luck this time.

Thank you

 

[Abdul@Parallels]

Hi KenWilliams,

- Go to VM configure ( http://kb.parallels.com/117287 ) -> Options -> Security -> Enable "Isolate Windows from Mac"
- Start the VM, Run sfc /scannow as suggested at http://support.microsoft.com/kb/929833
- Restart the VM.

Thanks,
Abdul

 

[KenWilliams]

Sorry, I found the solution.

With a mouse, simply right click the closed minimized folder and click "Close" or "Expand".

I tried the right click (Control or Command click) with the laptop but these options did not show up. So it took a phone call to Quickbooks support to point out that with a mouse hooked up to the laptop that right-clicking actually worked.

So the question is: How do we right click in Parallels if you are only using a laptop keypad (no mouse).

thank you