Problem with account . This license key is already registered in a different account.

A

awronska

Bit poster
Hello.

I have the same problem as many other users, when I try to register my key in account, this message comes up:

Problem:
This license key is already registered in a different account.

Please help.
 
Same problem here. Key works fine on my app, but i'd like to have it associated with my account so I don't lose it in my email down the road.
 
I am having this same post come up when I have tried to activate 11 on my new Mac, I deleted the application from my old one... it will not allow me to activate
 
JamesM19 said:
I am having this same post come up when I have tried to activate 11 on my new Mac, I deleted the application from my old one... it will not allow me to activate
Click to expand...
Hi JamesM19. We have reset the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
 
I am having the same issue, saying already registered in a different account
If someone from Parallels could send me a message. I am a little lost how I can send them a direct message
 
jeffh18 said:
I have the same problem... This license key is already registered in a different account.
Click to expand...
Hi, please provide us with your license key and email which you would like to use for the license registration. I'll send you a private message. Please just reply on it. Thanks.
 
I have the same issue, could an administrator please PM me so I can provide the correct email address for the new license. Thanks
 
Hi, I am having the same issue as above, saying already registered in a different account
If someone from Parallels could send me a message that would be very helplful as I am unsure how to send a direct message.
 
PhilipO2 said:
Hi, I am having the same issue as above, saying already registered in a different account
If someone from Parallels could send me a message that would be very helplful as I am unsure how to send a direct message.
Click to expand...
We are unable to find any products registered with your email address. We have sent you a private message reply to it with the key you are trying to use.
 
I should be the admin over 8 different Parallels Desktop Business Edition licenses, but it appears that each user has registered under their own email address. How can I get all licenses put under my email address so that I can manage them?
 
RebeccaH1 said:
I should be the admin over 8 different Parallels Desktop Business Edition licenses, but it appears that each user has registered under their own email address. How can I get all licenses put under my email address so that I can manage them?
Click to expand...
Hi, could you please send us your email address and the license keys via the private message?
 
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