Phone support

J

jingle

Bit poster
I have a subscription and it supposedly has 24/7 phone and email support but when I try starting a ticket or getting support it just brings me to messenger, twitter, and this forum. Has anyone else experienced issues in this way? I am very frustrated as I have no response to my messenger question. Has phone and email been discontinued?
 
My case is a little bit different, but I'm disappointed non the less.
The difference is that I have a perpetual license (not a subscription), but according to KB124492 we should have access to phone, chat and email support (at least for a limited time in case of perpetual license).
Now all I can see is Facebook, Twitter and Community Support.

https://kb.parallels.com/124492
 
PiotrK12 said:
My case is a little bit different, but I'm disappointed non the less.
The difference is that I have a perpetual license (not a subscription), but according to KB124492 we should have access to phone, chat and email support (at least for a limited time in case of perpetual license).
Now all I can see is Facebook, Twitter and Community Support.

https://kb.parallels.com/124492
Click to expand...
Update:
A few days after this post all support options shows up.
Thank you.
 
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