PD10- mouse scrolling issues

[AlexK1]

I am having issues with mouse scrolling under Coherence view - not limited to specific app - same issues in Explorer or Word/Excel. When I switch off coherence, scrolling works fine. I re-intsalled Parallels Tools, but did not help.
Please help.
I am running PD10 (latest version) with Windows XP and Yosemite

 

[Maria@Parallels]

Hi @AlexK1, as a probable solution please try to uncheck the "smooth scrolling" in the Virtual machine configuration
(Configuration -> Hardware -> Mouse & Keyboard -> "Enable smooth scrolling")

 

[AlexK1]

Hi Maria
Thanks for reply. When I go to Hardware/Mouse - I don't have an option 'Enable smooth scrolling'
View attachment 9884

 

[Maria@Parallels]

Ok, @AlexK1, please try to use the "don't optimize for games" option for the Smart Mouse.

 

[AlexK1]

@Maria@Parallels Thank you! it seems to be working!

 

[Maria@Parallels]

Glad to know, @AlexK1 !
Please let me know if the issue reoccurs

 

[AlexK1]

Hi @Maria@Parallels,
it worked fine for about a week and the issue has re-appeared again today. Scrolling works fine in MacOS but in windows apps under PD10 does not work.
I did not change any settings after setting them as you suggested.
Please advise

 

[Maria@Parallels]

@AlexK1 which app are you using in Windows?

 

[AlexK1]

@Maria@Parallels
MS excel 2007 or IE: scrolling works fine when exiting coherence, but does not in coherence.

 

[Maria@Parallels]

Ok, @AlexK1, please try to disable "vertical synchronization" (VM Configuration -> Hardware -> Video)

 

[AlexK1]

@Maria@Parallels, this option is greyed out for me so that I cannot change it in either coherence or exiting it

 

[Maria@Parallels]

@AlexK1, could you try to shut you VM down and then perform the same steps please?

 

[AlexK1]

@Maria@Parallels, I tried to re-boot and shut down VM, but the option in Hardware/Video is greyed out

 

[Maria@Parallels]

@AlexK1 sorry for the delay.
Could you provide me with the screenshot of VM configuration -> Hardware -> Video please ?