PD frozen, and I can't shut it down.

A

abrasha

Member
While using Quicken in Windows XP (which I have been doing flawlessly for many years) on my Mac running High Sierra everything suddenly froze. I can not quit Quicken, and I can also not shut down Windows XP. When I do a Force Quit for PD, and then restart it, the Windows XP comes back up in Suspended mode, and Quicken still shows in the bottom bar. So I am back to where I started. Clicking on the Windows Start button or any of the program buttons, also does nothing.

When I shut down and reboot the computer, the same thing happens. When I restart the computer I and then Parallels, Windows XP is still in Suspended mode.

I have the latest version of PD

Please help.
 
Same sad story as abrasha with XP and a program (Solidworks) that I have used for at least 10 years under parallels. I have tried different approaches and permutations, settings, configs, etc etc. to get the XP VM to shut down the SW app as well as doing a full shutdown of XP and every single time SW comes up in the same frozen spot.

One possible clue: My XP vm shows very close to out of memory, which I also can't adjust from parallels config etc, and since XP comes up frozen every time I can't delete anything. Mac has lots of memory.

Also can't seems to download parallels tools again, wait for it... XP is frozen.

As an experiment, on this same machine, right now, under parallels, I am also running win 10, win 7 64 and win 7 32 with apps running in each normally.

Here's some possible help: This screen seems to show that the XP drive has been alloted 13.39 GB. However...

frozen xp image 1.png

This screen seems to show the virtual drive assigned 64GB.

frozen xp 2.png

This is easily the worst parallels bug I've ever seen.

Evan
 
I have found the solution to successfully shut down Parallels Desktop as well as Windows XP to be able to restart the virtual machine, and get back to work.

On your Mac go to Launchpad and open Activity Monitor. Or go to Applications > Utilities > Activity Monitor.
Then under the column Process Name highlight Parallels Desktop and click the icon in the top left corner with the X in it to shut it down. If you see anything with Windows XP in the Process Name column you can do the same thing.

This cleared it up for me.
 
Visiting this old thread because I tried the things above, and they didn't help.
Running Parallels version 16, and the VM is frozen when I try to open it--but it WAS running Quickbooks 2016 desktop, and Quickbooks is not allowing anyone else to access the company file because it's "still in use" by the VM.
Since the VM is frozen, I can't get in to "log out" of Quickbooks 2016. I am stuck at the black loading screen with the Apple logo.
Screenshot 2024-08-27 at 9.53.19 AM.png

After combing threads, I have:
1. Tried rebooting the VM in Parallels using "Actions>Stop" and "Actions>reset"
This "stops" my VM--but not the access to the Quickbooks application, so it doesn't help.
2. Opened my Activity Monitor in my Mac's utilities--but since the above step actually stops the VM--making it disappear from the Activity Monitor--it doesn't really help.
3. I stopped the VM in Parallels and then shut down my whole computer, then restarted. Still frozen.

Details:
My computer OS: Ventura 13.6.7
Parallels Version 16

A very brief message--too brief to see when it pops up, but I screen-recorded so I could capture it--pops up before the loading. I was not able to find a reference for it though.
Screenshot 2024-08-26 at 5.40.15 PM.png
 
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