Parallels will not start up, keeps 'crashing'

E

eemn825

Bit poster
I was using the program with no problems on tuesday and on wednesday it wouldn't let me open it. Everytime I try to start Parallels up it stops an wants me to send an error report to Apple. I don't know if it matters....but it has done it a few times with firefox also when running it just on the mac.

using build 3214.0 Parallels 2.5

I have a MacBook 2.16 GHz Intel Core 2 Duo 2GB RAM

-----------------------


Date/Time: 2008-03-06 11:24:01.166 -0500
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Command: Parallels
Path: /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
Parent: WindowServer [62]

Version: 2.5 (2.5 Build 3214.0)

PID: 1971
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 com.apple.QD 0x9171961b MovePortTo + 53
1 com.apple.HIToolbox 0x92ee526e SetPortBounds(OpaqueGrafPtr*, Rect const&) + 88
2 com.apple.HIToolbox 0x92e344b4 WindowData::MoveResizeRgns(short, short, short, short, bool) + 296
3 com.apple.HIToolbox 0x930b12dc MoveResizeWindowInternal(WindowData*, long, long, long, long, unsigned char, unsigned char, unsigned char, unsigned char, Rect const*, unsigned long) + 1292
4 com.apple.HIToolbox 0x92e40f0b SetWindowBoundsInternal(OpaqueWindowPtr*, unsigned short, Rect const*, Rect const*, unsigned long) + 393
5 com.apple.HIToolbox 0x92e40d7e SetWindowBounds + 48
6 com.parallels.desktop 0x0032d6c1 0x1000 + 3327681
7 com.parallels.desktop 0x00330d1a 0x1000 + 3341594
8 com.parallels.desktop 0x0032bdc0 0x1000 + 3321280
9 com.parallels.desktop 0x0032beef 0x1000 + 3321583
10 com.parallels.desktop 0x0032c2cb 0x1000 + 3322571
11 com.parallels.desktop 0x003187cb 0x1000 + 3241931
12 com.parallels.desktop 0x003e480c 0x1000 + 4077580
13 com.parallels.desktop 0x0043e547 0x1000 + 4445511
14 com.parallels.desktop 0x00517013 0x1000 + 5333011
15 com.parallels.desktop 0x0033be61 0x1000 + 3386977
16 com.parallels.desktop 0x0033c027 0x1000 + 3387431
17 com.parallels.desktop 0x001ca8d8 0x1000 + 1874136
18 com.parallels.desktop 0x001d6ce2 0x1000 + 1924322
19 com.parallels.desktop 0x001dbeb6 0x1000 + 1945270
20 com.parallels.desktop 0x000f01a3 0x1000 + 979363
21 com.parallels.desktop 0x00040ae2 0x1000 + 260834
22 com.parallels.desktop 0x00006792 0x1000 + 22418
23 com.parallels.desktop 0x000066b9 0x1000 + 22201

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x0032d622 ecx: 0x0000003a edx: 0x16782200
edi: 0x00000140 esi: 0x16782200 ebp: 0xbfffe2f8 esp: 0xbfffe2c0
ss: 0x0000001f efl: 0x00010246 eip: 0x9171961b cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

Binary Images Description:
0x1000 - 0xaf9fff com.parallels.desktop 2.5 (2.5 Build 3214.0) /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
0x8fe00000 - 0x8fe4afff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x90171fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901c1000 - 0x901c3fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x901c5000 - 0x90202fff com.apple.CoreText 1.1.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x90229000 - 0x902fffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x9031f000 - 0x90774fff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9080b000 - 0x908d3fff com.apple.CoreFoundation 6.4.9 (368.31) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90911000 - 0x90911fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90913000 - 0x90a07fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a57000 - 0x90ad6fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90aff000 - 0x90b63fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bd2000 - 0x90bd9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90bde000 - 0x90c51fff com.apple.framework.IOKit 1.4.8 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90c66000 - 0x90c78fff libauto.dylib /usr/lib/libauto.dylib
0x90c7e000 - 0x90f24fff com.apple.CoreServices.CarbonCore 682.28 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90f67000 - 0x90fcffff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x91008000 - 0x91047fff com.apple.CFNetwork 129.22 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x9105a000 - 0x9106afff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
0x91075000 - 0x910f4fff com.apple.SearchKit 1.0.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x9112e000 - 0x9114cfff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x91158000 - 0x91166fff libz.1.dylib /usr/lib/libz.1.dylib
0x91169000 - 0x91308fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x91406000 - 0x9140efff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x91415000 - 0x9141cfff libbsm.dylib /usr/lib/libbsm.dylib
0x91420000 - 0x91446fff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x91458000 - 0x914cefff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9151f000 - 0x9151ffff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x91521000 - 0x9154dfff com.apple.AE 314 (313)
 
I'm having issues with posting the whole log....I will send it to whomever via e-mail if someone can help me.
 
Hello Eemn825,

Please sorry for the answer delay.
Thank you for the log. I am going to ask a specialist on the issue and will let you know as soon as possible.

Best regards,
Xenos
 
Hello Eemn825,

You should uninstall Parallels this way:

Go to Finder - Applications - Utilities - Terminal.

Type and run the following commands:

• sudo rm /System/Library/Extensions/vmmain.kext
• sudo rm /System/Library/Extensions/hypervisor.kext
• sudo rm /System/Library/Extensions/Pvsvnic.kext
• sudo rm /System/Library/Extensions/ConnectUSB.kext
• sudo rm /System/Library/Extensions/Pvsnet.kext
• sudo rm -rf /Library/Parallels/
• sudo rm ~/Library/Preferences/com.parallels.*

Before you run these commands, please make sure that your VM hdd and pvs files are NOT stored in ~/Library/Parallels.

Reboot your Mac and reinstall Parallels, build 3214.

Best regards,
Xenos
 
uninstall/reboot/reinstall does not work for me

I've tried uninstalling as suggested. I've restarted my iMac, then reinstalled parallels. I get the same (perceived) problem. Unable to start at all.
I've downloaded the recommended build from the web site but am still unable to log in.


This is my Explorer.log:

4503
2008-03-14 17:39:21.165 [F] 101 363 1
2008-03-14 17:39:21.173 [F] 101 371 0x107A9F0
2008-03-14 17:39:21.173 [F] 101 490 _MAC_ or _LIN_
2008-03-14 17:39:21.173 [F] 101 511 0x1031480
2008-03-14 17:39:21.173 [F] 101 518 NULL
2008-03-14 17:39:21.173 [F] 101 527 1
2008-03-14 17:39:21.174 [F] 101 536 1
2008-03-14 17:39:27.194 [F] 101 363 1
2008-03-14 17:39:27.195 [F] 101 371 0x1060780
2008-03-14 17:39:27.195 [F] 101 490 _MAC_ or _LIN_
2008-03-14 17:39:27.195 [F] 101 511 0x1031480
2008-03-14 17:39:27.195 [F] 101 536 1
2008-03-14 17:39:40.946 [F] 101 363 1
2008-03-14 17:39:40.947 [F] 101 371 0x1075DA0
2008-03-14 17:39:40.947 [F] 101 490 _MAC_ or _LIN_
2008-03-14 17:39:40.947 [F] 101 511 0x1031480
2008-03-14 17:39:40.947 [F] 101 536 1
2008-03-14 17:39:40.999 [F] 101 363 1
2008-03-14 17:39:40.999 [F] 101 371 0x1088DF0
2008-03-14 17:39:41.000 [F] 101 490 _MAC_ or _LIN_
2008-03-14 17:39:41.000 [F] 101 511 0x1031480
2008-03-14 17:39:41.000 [F] 101 536 1
2008-03-14 17:39:41.001 [F] 145 61 enter
2008-03-14 17:39:41.001 [F] 145 72 iconNumber < 0
2008-03-14 17:39:41.001 [F] 145 170 Temp directory does not exists
2008-03-14 17:39:41.001 [F] 108 253 enter
2008-03-14 17:39:41.027 [F] 145 106 file type regular
2008-03-14 17:39:42.355 [F] 101 363 1
2008-03-14 17:39:42.355 [F] 101 371 0x10896D0
2008-03-14 17:39:42.355 [F] 101 490 _MAC_ or _LIN_
2008-03-14 17:39:42.356 [F] 101 511 0x1031480
2008-03-14 17:39:42.356 [F] 101 536 1
2008-03-14 17:39:42.364 [F] 101 363 1
2008-03-14 17:39:42.365 [F] 101 371 0x1075D90
2008-03-14 17:39:42.365 [F] 101 490 _MAC_ or _LIN_
2008-03-14 17:39:42.365 [F] 101 511 0x1031480
2008-03-14 17:39:42.365 [F] 101 536 1
2008-03-14 17:39:42.392 [F] 145 61 enter
2008-03-14 17:39:42.392 [F] 145 72 iconNumber < 0
2008-03-14 17:39:42.393 [F] 108 253 enter
2008-03-14 17:39:42.400 [F] 145 106 file type regular
2008-03-14 17:39:43.603 [F] 101 363 1
2008-03-14 17:39:43.603 [F] 101 371 0x1075370
2008-03-14 17:39:43.603 [F] 101 490 _MAC_ or _LIN_
2008-03-14 17:39:43.603 [F] 101 511 0x1031480
2008-03-14 17:39:43.604 [F] 101 536 1
2008-03-14 17:39:43.613 [F] 101 363 1
2008-03-14 17:39:43.613 [F] 101 371 0x10D31D0
2008-03-14 17:39:43.613 [F] 101 490 _MAC_ or _LIN_
2008-03-14 17:39:43.619 [F] 101 511 0x1031480
2008-03-14 17:39:43.624 [F] 101 536 1
2008-03-14 17:39:43.625 [F] 145 61 enter
2008-03-14 17:39:43.625 [F] 145 67 iconNumber >=0
2008-03-14 17:39:44.323 [F] 101 363 1
2008-03-14 17:39:44.323 [F] 101 371 0x10CDDA0
2008-03-14 17:39:44.323 [F] 101 490 _MAC_ or _LIN_
2008-03-14 17:39:44.323 [F] 101 511 0x1031480
2008-03-14 17:39:44.324 [F] 101 536 1
2008-03-14 17:39:44.340 [F] 101 363 1
2008-03-14 17:39:44.341 [F] 101 371 0x10D2B10
2008-03-14 17:39:44.341 [F] 101 490 _MAC_ or _LIN_
2008-03-14 17:39:44.341 [F] 101 511 0x1031480
2008-03-14 17:39:44.341 [F] 101 536 1
2008-03-14 17:39:44.344 [F] 145 61 enter
2008-03-14 17:39:44.345 [F] 145 67 iconNumber >=0
2008-03-14 17:39:45.490 [F] 101 363 1
2008-03-14 17:39:45.491 [F] 101 371 0x10D58D0
2008-03-14 17:39:45.491 [F] 101 490 _MAC_ or _LIN_
2008-03-14 17:39:45.491 [F] 101 511 0x1031480
2008-03-14 17:39:45.491 [F] 101 536 1
2008-03-14 17:39:45.883 [F] 108 253 enter
2008-03-14 17:39:45.905 [F] 108 253 enter
2008-03-14 17:39:50.196 [F] 145 61 enter
2008-03-14 17:39:50.196 [F] 145 72 iconNumber < 0
2008-03-14 17:39:50.196 [F] 108 253 enter
2008-03-14 17:39:50.199 [F] 145 87 FileType location
2008-03-14 17:39:50.199 [F] 145 61 enter
2008-03-14 17:39:50.213 [F] 145 72 iconNumber < 0
2008-03-14 17:39:50.213 [F] 108 253 enter
2008-03-14 17:39:50.214 [F] 145 106 file type regular
2008-03-14 17:39:50.214 [F] 145 61 enter
2008-03-14 17:39:50.215 [F] 145 72 iconNumber < 0
2008-03-14 17:39:50.215 [F] 108 253 enter
2008-03-14 17:39:50.216 [F] 145 106 file type regular
2008-03-14 17:39:50.216 [F] 145 61 enter
2008-03-14 17:39:50.216 [F] 145 72 iconNumber < 0
2008-03-14 17:39:50.217 [F] 108 253 enter
2008-03-14 17:39:50.218 [F] 145 106 file type regular
2008-03-14 17:39:50.218 [F] 145 61 enter
2008-03-14 17:39:50.221 [F] 145 72 iconNumber < 0
2008-03-14 17:39:50.222 [F] 108 253 enter
2008-03-14 17:39:50.222 [F] 145 106 file type regular
2008-03-14 17:39:50.223 [F] 145 61 enter
2008-03-14 17:39:50.223 [F] 145 67 iconNumber >=0
2008-03-14 17:39:50.223 [F] 145 61 enter
2008-03-14 17:39:50.223 [F] 145 67 iconNumber >=0
2008-03-14 17:39:50.223 [F] 145 61 enter
2008-03-14 17:39:50.224 [F] 145 67 iconNumber >=0
2008-03-14 17:39:50.224 [F] 145 61 enter
2008-03-14 17:39:50.224 [F] 145 67 iconNumber >=0
2008-03-14 17:39:50.224 [F] 145 61 enter
2008-03-14 17:39:50.224 [F] 145 72 iconNumber < 0
2008-03-14 17:39:50.225 [F] 108 253 enter
2008-03-14 17:39:50.225 [F] 145 106 file type regular
2008-03-14 17:39:50.226 [F] 145 61 enter
2008-03-14 17:39:50.226 [F] 145 72 iconNumber < 0
2008-03-14 17:39:50.226 [F] 108 253 enter
2008-03-14 17:39:50.227 [F] 145 106 file type regular
2008-03-14 17:39:50.227 [F] 145 61 enter
2008-03-14 17:39:50.227 [F] 145 72 iconNumber < 0
2008-03-14 17:39:50.227 [F] 108 253 enter
2008-03-14 17:39:50.228 [F] 145 106 file type regular
2008-03-14 17:39:50.228 [F] 145 61 enter
2008-03-14 17:39:50.229 [F] 145 67 iconNumber >=0
2008-03-14 17:39:50.229 [F] 145 61 enter
2008-03-14 17:39:50.229 [F] 145 67 iconNumber >=0
2008-03-14 17:39:50.229 [F] 145 61 enter
2008-03-14 17:39:50.229 [F] 145 67 iconNumber >=0
2008-03-14 17:39:50.229 [F] 145 61 enter
2008-03-14 17:39:50.230 [F] 145 67 iconNumber >=0
2008-03-14 17:39:54.363 [F] 108 253 enter
2008-03-14 17:39:55.163 [F] 108 253 enter


The other two log files (panic and something else) are not where I am pointed to....
 
It can really pay to update to 3.* and build 5584
when 3.0 came out it was a bit scary so I cloned my VM and used the clone in 3.0

I keep on, and run from, my VM on two external La Cie 800 firewire disks (still got one unchanged clone of my 2.5 VM just in case I need it)

because it is Saturday I am cleaning up my VM with http://onecare.live.com/

(which I get from a toolbar button http://onecare.live.com/site/en-gb/scanner/default_scan.htm )

next breakfast and then shopping - and cloning the clean VM to each of the external HD


Happy Easter

Hugh W
 
As I mentioned, I downloaded/installed the recommended build from the website. I initially purchased version 3.0 so am not upgrading from 2.5. I've only ever had 3.0.

Any other thoughts/suggestions?
 
any suggestions?

I'm about ready to go with vmware instead as I need access to a windows machine occasionally, and this is ridiculous.

I have build 5584. I disabled spaces. I disabled time machine. What else is there?
I would love to find out that I messed something up (when I followed directions to the letter when removing and reinstalling parallels), so if that's the case, please tell me...
 
Hello,

Fornelli, could you attach a screenshot of the error message you get?
If Parallels crashes, please let me see the crash log (not Explorer.log): ~/Library/Logs/CrashReporter/Parallels.crash.log

Best regards,
Xenos
 
Fornelli, this crash log is from the build 4128.

Are you sure that you are using 5584 now?

Here is how you can check this: launch Parallels, click Parallels Desktop in the menu bar, choose "About Parallels Desktop" from the drop down menu.

If you are on the build 5584, please attach the corresponding crash log.

Best regards,
Xenos
 
Interesting....
I uninstalled the version that was on my system after downloading the 5584 build by doing the following:

• sudo rm /System/Library/Extensions/vmmain.kext
• sudo rm /System/Library/Extensions/hypervisor.kext
• sudo rm /System/Library/Extensions/Pvsvnic.kext
• sudo rm /System/Library/Extensions/ConnectUSB.kext
• sudo rm /System/Library/Extensions/Pvsnet.kext
• sudo rm -rf /Library/Parallels/
• sudo rm ~/Library/Preferences/com.parallels.*

I then restarted my system, and installed the 5584 build. So, I would think I am running the 5584 build, however the log shows differently.

Sadly, I am not able to get parallels desktop to start at all, so cannot get to the menu bar, so cannot check the "About Parallels Desktop" from the drop down menu.

The crash log I sent was the latest one (chonologically) so I am assuming it is the right one (it had the correct date on it, which was on my last attempt to run parallels desktop). When I get home this evening, I will delete all crash logs and attempt to start it again.

One thing I should mention, I just realized that I had created a shortcut to my windows xp vm from the previous version of parallels I purchased. Could that be why it shows a different build number? I have tried starting from both that shortcut as well as just starting parallels desktop from the parallels application folder. Both seem to have the same results though.
 
up and running once again

Xenos, thank you for pointing me in the right direction. Despite my downloading the 5584 build twice and installing it three of four times, the version I was running was old, as you pointed out. It seems the uninstall procedure did not fully uninstall everything.
I ended up running the uninstaller that was in the download disk image, as well as running all the commands from the terminal. After doing that, I restarted my computer, then installed again (being sure to use the 5584 disk image). When the installation finished, I was able to start Parallels Desktop (from Applications/Parallels directory). I confirmed it was the 5584 build in the About Parallels Desktop menu.

I was too afraid to try starting up with my windows xp shortcut.

Thanks again for your help.
 
Hello Fornelli,

Glad to know you have managed to work it out!
Thanks for the feedback and good luck :)

Best regards,
Xenos
 
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