Parallels Tools installation fails with Parallels 18

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PhilippR6

Bit poster
Hi there,

after the update to Parallels 18, the installation of parallels tools via vagrant-parallels is broken.

Code: 
vagrant@vm:~$ ptiagent-cmd
/usr/lib/parallels-tools/installer/iagent-arm64/ptiagent-arm64-cmd: error while loading shared libraries: libicui18n.so.60: cannot open shared object file: No such file or directory
 
Similarly, after I updated to Parallels 18 yesterday (MacOS 10.15.7), Parallels Tools failed to install: the "restart MacOS" button (guest OS is MacOS 10.12.6) resulted in a black screen (within Parallels) and a failure to do anything else. After reverting to the last saved state several times and encountering the same black screen after a few minutes each time, I reverted to Parallels 17. Maybe I'll try again in a few months.
 

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Same issue here with Parallels Desktop Pro 18.0.0 (53049) and MacOS Monterey 12.5. Guest OS is Ubuntu Server ARM. Worked great before the update from 17 to 18
 
PhilippR6 said:
Since I cant edit my comment: I forgot to mention that I am trying to install parallels tools in a Ubuntu 22.04 VM.
Click to expand...

Which kernel version are you using (available via terminal: uname -r )

I had an issue with Parallels Tools not installing on 5.18 and had to use kernel 5.17 for now.
 
brad-x said:
Mildly offtopic but I'm curious as to what we use the Parallels Tools for with Linux guests?
Click to expand...
It enables cut-and-paste and file sharing between guest OS and host OS. It may also accelerate graphics, disk and network I/O by using the devices "directly" (paravirtualization)
 
DragosI said:
It enables cut-and-paste and file sharing between guest OS and host OS. It may also accelerate graphics, disk and network I/O by using the devices "directly" (paravirtualization)
Click to expand...
Those are the highlights, but it's actually a little bit more than that, with respect to keyboard/mouse and display/graphics interfacing. For all intents and purposes, it's the glue for just about all seamless I/O between guest and host operating systems.
 
Support suggested to do a manual upgrade of Parallels Tools as documented in https://kb.parallels.com/en/121370. It worked for me.
DragosI said:
It enables cut-and-paste and file sharing between guest OS and host OS. It may also accelerate graphics, disk and network I/O by using the devices "directly" (paravirtualization)
Click to expand...

EricH15 said:
Which kernel version are you using (available via terminal: uname -r )

I had an issue with Parallels Tools not installing on 5.18 and had to use kernel 5.17 for now.
Click to expand...
Linux server 5.15.0-46-generic #49-Ubuntu SMP Thu Aug 4 18:08:11 UTC 2022 aarch64 aarch64 aarch64 GNU/Linux
 
EricH15 said:
Which kernel version are you using (available via terminal: uname -r )

I had an issue with Parallels Tools not installing on 5.18 and had to use kernel 5.17 for now.
Click to expand...
Linux server 5.15.0-46-generic #49-Ubuntu SMP Thu Aug 4 18:08:11 UTC 2022 aarch64 aarch64 aarch64 GNU/Linux
 
MichaelW88 said:
> Support suggested to do a manual upgrade of Parallels Tools as documented in https://kb.parallels.com/en/121370. It worked for me.

It worked for me as well, but I'm running on an M1 Mac and so when I was told to mount `prl-tools-lin.iso`, I instead mounted `prl-tools-lin-arm.iso`
Click to expand...
Thank you for your reply. Kindly note that `prl-tools-lin.iso` is for intel Mac and `prl-tools-lin-arm.iso` for Apple M series Mac to reinstall the Parallels Tools. Thanks.
 
I had the same issue when upgrading from 17 to 18. And I can also confirm that following the manual instructions of support did fix it for me.
 
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