Parallels tools install freezes

X

X5driver

Junior Member
Anyone know why tools begins the install but stops dead in it's tracks after about 5 green progress bars resulting in the need to reset windows?

This has happend so often that it corrupted the Parallels VM. Parallels is back in working order now but the freeze is still on.

Mac OS leopard.
Parallels Build 5582
Parallels 3.0
 
Hello,

do you have any error messages or crash logs?
At what stage does the installation freeze?
Please create a backup of "C:\Program Files\Common Files\InstallShield" folder, remove the folder and try to install the software. Restore the folder from backup if you encounter any problems after that and write me back.

Best regards,
Stacey
 
Did what you suggested and Nope. No go

The setup status is stuck with 5 green progress bars and the words "Parallels Tools is configuring your new software installation". I'm gonna have to reset windows again. If I don't find answer to this soon I may have to go with VmWare Fusion. I have already lost to many Parallels VM Machines too corruption to continue down this road of frustration. It shouldn't be this hard to maintain parallels.

Stacey M said:
Hello,

do you have any error messages or crash logs?
At what stage does the installation freeze?
Please create a backup of "C:\Program Files\Common Files\InstallShield" folder, remove the folder and try to install the software. Restore the folder from backup if you encounter any problems after that and write me back.

Best regards,
Stacey
Click to expand...
 
Last edited:
Hello,

could you please provide me with the following files:
1. C:\temp\parallels-tools-install.log
2. C:\windows\setupapi.log

Best regards,
Stacey
 
Fixed my Tools install problem

Thanks Stacey, that fixed my tools install that's been bugging me since pre 3.0 versions of Parallels. I haven't looked for a solution in a while, but I just tried this and the install didn't error out.

Stacey M said:
Hello,

do you have any error messages or crash logs?
At what stage does the installation freeze?
Please create a backup of "C:\Program Files\Common Files\InstallShield" folder, remove the folder and try to install the software. Restore the folder from backup if you encounter any problems after that and write me back.

Best regards,
Stacey
Click to expand...
 
X5driver,
please open 'My Computer', select 'Local Disk (C:)'.
There in 'temp' folder find 'parallels-tools-install.log' and in 'Windows' folder find 'setupapi.log'.

Best regards,
Stacey
 
Followed your instructions and under "my computer Local (C:)" There is no temp folder.

There is only The following
folders.................

.Trashes
Documents and settings
program files Talks
New Folder
Start Menu
Windows.

Inside the windows folder there is only
another folder called google


Stacey M said:
X5driver,
please open 'My Computer', select 'Local Disk (C:)'.
There in 'temp' folder find 'parallels-tools-install.log' and in 'Windows' folder find 'setupapi.log'.

Best regards,
Stacey
Click to expand...
 
Hello,

please do the following:
1. Start VM.
2. In menubar click 'Devices' -> 'CD/DVD-Rom' -> 'Connect image' and select 'vmtools.iso'.
3. Cancel the installation of Parallels Tools.
4. Open 'My Computer', right-click on 'Parallels Tools setup disk' and choose 'Open'.
5. Start 'PrlTools.exe' from there.
Will it help?

If no, please open 'Start' -> 'Settings' -> 'Control Panel' -> 'Folder Options' -> 'View' tab and under 'Hidden files and folders' select 'Show hidden files and folders'.
Will you be able to find 'parallels-tools-install.log' and 'setupapi.log' files now?

Best regards,
Stacey
 
Last edited:
Thanks for the suggestion. Got as far as the 'Parallels Tools setup disk' window but there is nothing that says open from that window, and nothing that says"prtTools.exe

Remember i have to cancel the installation before it actually makes an attempt to install tools or i have to restart windows. I even tried to un-install Tools using "system tasks" "add or remove programs" in windows and i can't do that either. It stalls the removal process as well. I did install 5584. After having done so tools installed to 97% but stalled again. Then reverted to the previous behaviour.

Stacey M said:
Hello,

please do the following:
1. Start VM.
2. In menubar click 'Devices' -> 'CD/DVD-Rom' -> 'Connect image' and select 'vmtools.iso'.
3. Cancel the installation of Parallels Tools.
4. Open 'My Computer', right-click on 'Parallels Tools setup disk' and choose 'Open'.
5. Start 'PrtTools.exe' from there.
Will it help?

If no, please open 'Start' -> 'Settings' -> 'Control Panel' -> 'Folder Options' -> 'View' tab and under 'Hidden files and folders' select 'Show hidden files and folders'.
Will you be able to find 'parallels-tools-install.log' and 'setupapi.log' files now?

Best regards,
Stacey
Click to expand...
 
Sorry Stacey;
I did not try to use the article because i had no knowledge of it's existence.

Having read this article under the problem description: which says
Parallels Tools package is missing in the Windows "Add/Remove Programs".
I find that the described symptoms "Windows "Start" - "Control Panel" "Add or Remove Programs" list doesn't show Parallels Tools." is not my problem.

The Windows Start Control Panel Add or Remove Programs" list DOES show Parallels Tools.

The problem is that the install wizard stalls when i ask windows to remove Parallels Tools.
The install wizard stalls when ever I try to install or remove anything in connection with Parallels Tools.



Stacey M said:
Hello,

did you try to use this article?

Best regards,
Stacey
Click to expand...
 
Hello,

but please try to use this article, even if you have Parallels Tools in Control Panel.

Best regards,
Stacey
 
Stacey:

Thank you very much for your assistance. I fully appreciate your help.
I followed your instructions which were very easy to follow to the letter.
The install went to 90% and stalled again. I waited for 3 minutes just to
make sure.

Looks like the only alternative may be to remove all VM files, windows XP
and all associated files then re-install the whole show. Too bad because
this alternative may take more time than it's worth.

Perhaps i can sell Parallels to someone who may get more use of it.

Best regards.

Stacey M said:
Hello,

but please try to use this article, even if you have Parallels Tools in Control Panel.

Best regards,
Stacey
Click to expand...
 
OK I’m back. Thought I would up grade Parallels to the
Latest build and try installing Parallel tools again.
Some thing again. Got as far as the install wizard
Which showed the diolog box "Parallel tools is configuring your software."
Then three green bars, then ALL STOP. Tried to cancel the install “NO SOAP.

Oh well
 
Tried it again for good measure. Same results.
Tried to quit Parallels tools setup with out results.
I did try to open a desktop PDF file while this was going
on. The file did open after a minute. Another program
took about 2 minutes to open while Parallels hour
glass kept going and going and going and it wouldn't
quit.

So the parallels tools thing is playing coco and
once again tools will not install.
 
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