Parallels Tools fails to install under Linux Mint 22 Cinnamon

R

RobertC58

Bit poster
I have tried several times to install Parallels Tools on a Linux Mint 22 Cinnamon virtual machine on my Mac mini 2012 running Catalina. I previously created a Windows 11 virtual machine, which installed Parallels Tools correctly, so this problem only occurs under Linux Mint 22 for me.

I tried both the GUI method and the terminal method as specified in the parallels support knowledge based document:

How to install Parallels Tools in Linux virtual machine
https://kb.parallels.com/en/129740

Both failed with, " An error has occurred while installing Parallels Tools", with instructions to "Restart the virtual machine and try again. If the problem persists, see /var/log/parallels-tools-install.log for more information."

The error in the above log file reads:

F /PTIAgent:1865:797/ modprobe: FATAL: Module prl_tg not found in directory /lib/modules/6.8.0-39-generic

This error line repeats four more times, followed by:

...F /PTIAgent:1865:797/

and:

...W /PTIAgent:1865:797/ [PITA_Guest] Tools installation failed

and:

... W /PTIAgent:1865:797/ [PITA_Guest] Installation result = 4

(End of log file)

I searched a bit on the web and found others with similar problems with Parallels Tools on Linux, but I found no apparent solution other than references to the above Knowledge Base document.

Parallels Support: is the installation of Parallels Tools on Linux 22 Cinnamon a known problem with the current version of Parallels Desktop 18.3.2? Is there a workaround, or must I wait for an update/fix to successfully install Parallels Tools?

Rob Johnson
 
I'm late in the game for this one, but I'm seeing the same issue with Linux Mint 22.1 Parallels Tools fails at 49% with errors. I have found no solutions. This was a clean install on a newly created VM in Parallels. Linux Mint appears to be running fine otherwise.
 
AndyB9 said:
I am seeing exactly the same issue.....Parallels Tools fails at 49% with the same errors mentioned in the log as above.
Click to expand...
Given the age of this thread and that multiple users are seeing, it this quite disappointing. Especially since I'm paying a subscription fee for Parallels Tools. I've always loved Parallels and their support. Now, I can't even seem to open ticket on their website. I really think this is something that should be addressed.
 
SteveB21 said:
Given the age of this thread and that multiple users are seeing, it this quite disappointing. Especially since I'm paying a subscription fee for Parallels Tools. I've always loved Parallels and their support. Now, I can't even seem to open ticket on their website. I really think this is something that should be addressed.
Click to expand...
Anyone seen a fix for this ? I am having identical problem. Trying to install Parallels Tools in Mint 22 on Macbook Pro running Catalina.
 
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