Parallels Tools are inaccessible after log-in

[PetrH2]

Hi all,

I'm facing an interesting behavior of Parallels Tools.

When I log-in to my machine (or after start-up), hitting on the Parallels Tools menu icon does not show the tools, it only highlights. The only way to start using the tools is to launch them from /Applications. After that the icon behaves as expected. This happens only on macOS Catalina.

I took a screenshot of that:


Do you have any clue what's going on?

Thanks in advance.

Regards,

PETR

 

[sergk]

Hello,
thank you for reporting the issue. We're working on it and, hopefully, will fix it in one of the next releases.

And I confirm that workaround that you've found is correct way to fix this issue.

 

[PetrH2]

Hello,

The issue is unfortunately still present in the 3.9.1 (3170) version.

Thanks for your help anyway.

PETR

 

[sergk]

Hello,

we're continue working on this issue but there is more convenient workaround:
- Open System Preferences application -> Users & Group -> Login Items tab
- Uncheck 'Hide' checkbox for Parallels Toolbox, see the picture below.
After this you can open Parallels Toolbox normally even after restart macOS.