Parallels toolbox on my Imac seems to be for an old obsolete email address

[PatriciaF1]

I just renewed my toolbox but the app seems to be attached to an old email address, rather than the current one that I paid for the renewal. now online screen does not recognize my account as renewed. Though the app on my Imac shows renewed

 

[Adeboye Adeotan]

I just renewed my toolbox but the app seems to be attached to an old email address, rather than the current one that I paid for the renewal. now online screen does not recognize my account as renewed. Though the app on my Imac shows renewed

Hello Patricia,

Please provide us with the old email address in question.