parallels toolbox can't download video from youtube

T

topdollar

Bit poster
Can't download video or audio from youtube. Downloading videos works everywhere except youtube. I use shadowsocks vpn on my router because i need this for work. Don't tell me to turn it off.

macbook air m3
macOS 15.0.1
parallels toolbox 7.0
 
topdollar said:
Can't download video or audio from youtube. Downloading videos works everywhere except youtube. I use shadowsocks vpn on my router because i need this for work. Don't tell me to turn it off.

macbook air m3
macOS 15.0.1
parallels toolbox 7.0
Click to expand...

Hi topdollar,

While this might not be ideal for you, have you attempted turining it off first and initiating a download?

Did it work?
 
Same is happening to me ever since YouTube is asking to sign-in to be able watch videos. And I'm using EXACTLY the same setup as I was using a few months ago when I was able to do download videos with no problem. You need to provide an update to this or else I'm cancelling my subscription.
Thanks,
Alex
 
It looks like this is due to recent changes on YouTube, not in Parallels Toolbox itself. Many download tools are currently having trouble with YouTube extraction. Your Shadowsocks VPN is probably not the main cause, as other sites work fine.
Try
updating Parallels Toolbox to latest version clearing Toolbox cache/temp files trying with a different YouTube video checking if YouTube downloads work without browser extensions interfering
Hopefully Parallels will have a fix out soon.
 
Hello,
Thank you for your feedback.
Please be informed that the issue you have encountered is known to our Development team, and we have passed along the provided data to them.
In the meantime, to keep abreast of potential fixes and updates, you can subscribe to this article https://kb.parallels.com/en/123955 and click on the "get updates" button to be notified of future updates.
Thanks
 
Hello,

The reported issue concerning YouTube video downloads has been successfully resolved.

Kindly attempt the download once more and confirm if the operation is successful.

If the issue persists, please collect a technical report (click the Parallels Toolbox icon in Mac menu bar > Settings (asterisk icon) > Help > Send Technical Data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this post.

Thanks
 
I am currently using both Parallels Toolbox for Windows and Parallels Toolbox for Mac.
The tool works normally on my Mac, but audio and video downloads do not work properly on Windows.
This issue occurs only with YouTube; direct video links download normally.
This feature is an important factor in my decision on whether to renew my licenses across multiple platforms.
I would therefore appreciate a prompt resolution.
Thanks
 
Avinash Bundhoo said:
Hello,

The reported issue concerning YouTube video downloads has been successfully resolved.

Kindly attempt the download once more and confirm if the operation is successful.

If the issue persists, please collect a technical report (click the Parallels Toolbox icon in Mac menu bar > Settings (asterisk icon) > Help > Send Technical Data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this post.

Thanks
Click to expand...
I also am running into a similar issue. Here is my case number 527701063
 
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