Parallels has "Unexpectedly Quit" a few times (known issue?)

Crash log

Stacey,

Though this isn't happening on my machine, we have several Macs running parallels in our office, so I know of at least three people that experience this issue periodically. I collected the crash log from the machine that crashed most recently. All of our machines are 2.4Ghz Mac Book Pros with 2GB of RAM, running Tiger 10.4.11 and Parallels build 3214.

This happened on my machine early on, but my copy of Parallels has been stable for nearly six months now. The only thing I've been able to come up with is that the users that are experiencing the crashes are avid Windows users, while the users that have not experienced the issue are avid Mac users. What I mean is that the people that experience the crashing are using Windows for everything, including IE (which I believe may be the suspect). I've been using Firefox on the Mac side, and I never surf the web on the Windows side. The other "avid Mac Users" do the same thing. Also, it seems me that the users having this trouble are have IE6, and have not upgraded to IE7. I'm conducting a little experiment. One of these users turned off active active script, and the other will install firefox tonight and use that instead of IE. If either of these options seems to resolve the issue, I'll post it here.

Meanwhile, please see the crash log attached.

Thanks.

 

Unexpectedly quit when opening Parallels

Parallels is constantly quitting when I open it. I have a MacBook, 2.2 GHz, 2G sram...

Here is my error log. Any help is appreciated!

Process: Parallels [167]
Path: /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
Identifier: com.parallels.desktop
Version: 3.0 (3.0 Build 4128.0)
Code Type: X86 (Native)
Parent Process: launchd [100]

Date/Time: 2007-12-06 11:33:08.396 -0800
OS Version: Mac OS X 10.5.1 (9B18)
Report Version: 6

Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 1

Thread 0:
0 com.parallels.desktop 0x0034c890 0x1000 + 3455120
1 com.parallels.desktop 0x0034c938 0x1000 + 3455288
2 com.parallels.desktop 0x0034cac5 0x1000 + 3455685
3 com.parallels.desktop 0x0012e9b3 0x1000 + 1235379
4 com.parallels.desktop 0x000419ec 0x1000 + 264684
5 com.parallels.desktop 0x00006792 0x1000 + 22418
6 com.parallels.desktop 0x000066b9 0x1000 + 22201

Thread 1 Crashed:
0 libSystem.B.dylib 0x90aa7ace __semwait_signal + 10
1 libSystem.B.dylib 0x90ad1ced pthread_cond_wait$UNIX2003 + 73
2 libGLProgrammability.dylib 0x92290f32 glvmDoWork + 162
3 libSystem.B.dylib 0x90ad1075 _pthread_start + 321
4 libSystem.B.dylib 0x90ad0f32 thread_start + 34

Thread 1 crashed with X86 Thread State (32-bit):
eax: 0x00000004 ebx: 0x90ad1d0d ecx: 0xb00a0e9c edx: 0x90aa7ace
edi: 0xa0457da0 esi: 0xb00a1000 ebp: 0xb00a0f18 esp: 0xb00a0e9c
ss: 0x0000001f efl: 0x00000247 eip: 0x90aa7ace cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0xb00a0fec

Binary Images:
0x1000 - 0xc31eeb +com.parallels.desktop 3.0 (3.0 Build 4128.0) /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
0xf33000 - 0xf56fed com.apple.audipenAL 1.2 (1.2) <d2b9567e2f3e44ef025556bffbb1aeb9> /System/Library/Frameworks/OpenAL.framework/Versions/A/OpenAL
0x128f000 - 0x129dfeb libSimplifiedChineseConverter.dylib ??? (???) <a506528715475cff6c623675f3a72bf8> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x149a000 - 0x14acfff libTraditionalChineseConverter.dylib ??? (???) <62db211c07419a0432254a86fcc96587> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x16400000 - 0x16581fef GLEngine ??? (???) <6106cebf02eec50e8f88c5dc936f1266> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x165af000 - 0x16a4dffb com.apple.driver.AppleIntelGMAX3100GLDriver 1.5.18 (5.1.8) <9e316f608373c35d6e49da216fa5e096> /System/Library/Extensions/AppleIntelGMAX3100GLDriver.bundle/Contents/MacOS/AppleIntelGMAX3100GLDriver

(... goes on, but doesn't fit in this message)

Thanks! - Lauren

 

You need to update Parallels; build 4128 is a very old build which is almost certainly not Leopard compatible. There is a Parallels Desktop Leopard compatible update available at http://www.parallels.com/en/download/desktop/.

 

Thanks

Thanks for your help!
- LaurenS

 

Hello,

gaspero1,
please try to disable sound in Configuration Editor of the VM.

Best regards,
Stacey