Parallels Desktop 13 Black Screen on Win 10 April Update

M

MoofMac25

Bit poster
Under Mac OS High Sierra 10.13.4 on a MacBook Pro Retina 13" 2016, running Parallels version 13. When I attempted to apply Windows 10 April Update, reboot, then a black screen with no cursor. I had to 'reset' it several times in order to get it to work. Please advise.
 
Same issue with macOS High Sierra 10.13.4 with mid-2014 MacBook Pro 15" and Windows 10 April Update. I didn't have any luck with the 'reset' described above. Can't get it to work. Please help ASAP
 
Guys please collect technical information to diagnose the issue:
1. While having a black screen, go to Help menu > Send Technical Data... > generate and send us a tech report. Post the report ID here.
2. Right after it, without resetting VM, while black screen is visible, please collect core memory dump using these instructions: https://kb.parallels.com/en/121323. Upload compressed memory dump to any convenient file share. Share the link to archive here.

This information will greatly help us to diagnose this issue.
 
I use this daily for work. This is a MAJOR issue, since I now cannot use any of my windows based software... For days now... Not good...
 
We have analyzed the dumps, there are no issues with either Windows core or virtualization engine. Windows is stuck at loading user space (autostart programs), what software exactly causes the issue we don't know: neither the dump nor technical report does not contain this information. I suggest the following steps to troubleshoot the issue:
1. Make a manual backup of the VM (if not enough room on Mac, take a snapshot via Actions > Take Snapshot).
2. Start Windows 10 and right after go to Actions > Reset.
3. Repeat reset procedure 2-3 times until Windows shows 'Preparing Automatic Repair' (unfortunately, this is now the easiest way to get to safe mode).
Screen Shot 2018-05-08 at 15.50.39.png
4. Wait until Windows shows 'Automatic Repair' dialog. Select 'Advanced options' > Troubleshoot > Advanced options > Startup Settings > click 'Restart' > press '4' or F4 on keyboard.
5. Make sure Windows is booted to safe mode. Let me know if Windows cannot boot even to safe mode.
6. Take another snapshot.
7. Right-click on Windows taskbar > select Task Manager > navigate to Startup tab > disable all 3rd-party software except Microsoft and Parallels publishers.
8. Restart Windows. Check if Windows is booted to normal mode successfully.
- If yes, then one of the 3rd-party programs causes Windows boot issue. Revert to snapshot to safe mode and disable one 3rd-party program at a time and reboot to check. Once the conflicting software is determined, please reply to this forum thread with the software name.
- If Windows yet does not boot even after disabling all 3rd-party programs, use system restore points to recover Windows (Wait until Windows shows 'Automatic Repair' dialog. Select 'Advanced options' > Troubleshoot > Advanced options > System Restore). You can also reset Windows as a last resort option ('Reset this PC' at 'Troubleshoot' section).​
 
Dmitry@Parallels said:
We have analyzed the dumps, there are no issues with either Windows core or virtualization engine. Windows is stuck at loading user space (autostart programs), what software exactly causes the issue we don't know: neither the dump nor technical report does not contain this information. I suggest the following steps to troubleshoot the issue:
1. Make a manual backup of the VM (if not enough room on Mac, take a snapshot via Actions > Take Snapshot).
2. Start Windows 10 and right after go to Actions > Reset.
3. Repeat reset procedure 2-3 times until Windows shows 'Preparing Automatic Repair' (unfortunately, this is now the easiest way to get to safe mode).
View attachment 13907
4. Wait until Windows shows 'Automatic Repair' dialog. Select 'Advanced options' > Troubleshoot > Advanced options > Startup Settings > click 'Restart' > press '4' or F4 on keyboard.
5. Make sure Windows is booted to safe mode. Let me know if Windows cannot boot even to safe mode.
6. Take another snapshot.
7. Right-click on Windows taskbar > select Task Manager > navigate to Startup tab > disable all 3rd-party software except Microsoft and Parallels publishers.
8. Restart Windows. Check if Windows is booted to normal mode successfully.
- If yes, then one of the 3rd-party programs causes Windows boot issue. Revert to snapshot to safe mode and disable one 3rd-party program at a time and reboot to check. Once the conflicting software is determined, please reply to this forum thread with the software name.
- If Windows yet does not boot even after disabling all 3rd-party programs, use system restore points to recover Windows (Wait until Windows shows 'Automatic Repair' dialog. Select 'Advanced options' > Troubleshoot > Advanced options > System Restore). You can also reset Windows as a last resort option ('Reset this PC' at 'Troubleshoot' section).​
Click to expand...
Same problem here.
I tried the above steps but,'Preparing Automatic Repair' does not shows up. The system tries to reset, but, nothing happens.
 
Last edited:
Hello, can you let me know if the above fix worked for you? I haven't had any luck and rolled back to the Windows 10 September 2017 version.
 
You must log in or register to reply here.
Back
Top