Parallels Desktop 11, Windows 7, USB, DRIVER_POWER_STATE_FAILURE, Blue Screen of Death

DavidA4 · Feb 4, 2016

Has anyone gotten a Blue Screen of Death when using the USB connected to a Windows 7 virtual machine running under Parallels Desktop 11? In the blue screen that I get I can see the following:

DRIVER_POWER_STATE_FAILURE

I'm feeling pretty hopeless about this problem.

Sylvester@Parallels · Feb 6, 2016

Hello David,
1. Follow this article to reinstall Parallels Tools
2. Then follow this article which would fix this issue.

DavidA4 · Feb 12, 2016

Thanks. However, I've been in contact with Parallels support - over the phone - and after a lengthy troubleshooting session and sending dump data to the support engineers it has been determined that the problem is within Parallels itself and therefore a new release would be needed to fix this particular USB issue. So, hopefully, that will occur reasonably soon. At this time I'll have to stick with using my dedicated Windows 7 machine.

Dhruba@Parallels · Feb 13, 2016

Hi David, please subscribe this article to view the changes in the upcoming builds.

DavidA4 · Feb 23, 2016

Thanks for the link. I just updated to 11.1.3 (32521) - but it seems this has not resolved the USB problem. The case I opened (I believe) was #2235776 - although I was told this case was closed. At this time I am unable to use Parallels and must continue to use a dedicated Windows machine for my work. I hope the update after this one addresses this problem.

DavidA4 · Mar 5, 2016

I haven't heard back from Parallels regarding this issue. I bought Parallels Desktop 11 in Nov. of 2015 - the USB never worked properly. I don't use Parallels for USB tasks.

Dhruba@Parallels · Mar 5, 2016

Hi @DavidA4, the issue that you have reported is already escalated to the Engineering team. Please subscribe to the above mentioned KB article for any update on this.

DavidA4 · May 3, 2016

Has the latest update fixed this problem? A little over four months have past since I wrote a ticket for this issue.

DavidA4 · May 3, 2016

Looks like this update has NOT fixed the USB problem I've had since I purchased Paralles Desktop. Should I assume this will never get fixed? I'd like some feedback - it has been a VERY long time. The problem STILL exists.