Parallels Crashes When Trying To Update

[eebean2]

When starting Parallels 9 I get an option to update.

The following crashed Parallels:

(From pop up windows) > Install Update > Crashes
Parallels Desktop > Check For Updates > (Pop up windows w/ update) > Install Update > Crash
Parallels Desktop > About Parallels Desktop > Check For Updates > (Pop up windows w/ update) > Install Update > Crash

Some times the second two will crash when clicking "Check For Updates".

Its an update to 9.0.24217.979618

 

[Looran@Parallels]

Hi eebean2,

This could have happened if the Parallels Desktop installation file was broken during the downloading process.

Please follow the steps outlined below to update to the latest build for Parallels Desktop 9 for Mac:

1. While in Finder, click on Go menu, then click Go to Folder;
2. Type in ~/Library/Parallels/Downloads and press Go
3. Locate ParallelsDesktop9.0.24217.dmg.prlupd-part file and delete it (move to Trash)
4. Then try to download the update for Parallels Desktop using the Check for Updates menu again.

Alternatively, the latest update is also available for manual download. You may use this option if Parallels Desktop does not start and you are unable to check for updates from within the product.

http://www.parallels.com/directdownload/pd9/

Thanks,
Looran

 

[eebean2]

Thank you so much!

Said I had a full download, although it has never downloaded before? Deleted it and re downloaded. Works great now.

Thank you!