Parallels crashes upon startup on macOS Sequoia 15 beta

M

MauricioC7

Bit poster
I have the Standard permanent license for version 18. After updating my two devices, a Mac Mini and a MacBook Pro, both with M2 chips, I was able to install and run Parallels on the Mac Mini without any issues. However, on the MacBook Pro, I couldn't. As soon as Parallels is installed and I try to run it, the error below occurs. I've already tried troubleshooting steps from other forums, such as attempting to install via terminal and deactivating the license, but the same error persists. Has anyone experienced a similar situation and managed to resolve the issue?

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Translated Report (Full Report Below)
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Process: prl_client_app [35604]
Path: /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
Identifier: com.parallels.desktop.console
Version: 18.3.2 (53621)
Build Info: Parallels-53621.0~18.3.53621.0
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-09-06 13:39:42.0356 +0200
OS Version: macOS 15.0 (24A5331b)
Report Version: 12

Time Awake Since Boot: 210000 seconds
Time Since Wake: 13264 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: prl_client_app [35604]

Application Specific Information:
abort() called

Kernel Triage:
VM - (arg = 0x0) Fault was interrupted
VM - (arg = 0x0) Fault was interrupted
 
Yep.
After the latest update to Sequoia:

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: prl_client_app [2314]
Path: /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
Identifier: com.parallels.desktop.console
Version: 19.4.1 (54985)
Build Info: Parallels-54985.0~19.4.54985.0
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-09-08 21:41:15.7648 -0500
OS Version: macOS 15.0 (24A5331b)
Report Version: 12
Anonymous UUID: 06EFE60B-56B6-677D-AAF6-45B798BD4857


Time Awake Since Boot: 430 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: prl_client_app [2314]

Application Specific Information:
abort() called
 
O_B said:
Yep.
After the latest update to Sequoia:

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: prl_client_app [2314]
Path: /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
Identifier: com.parallels.desktop.console
Version: 19.4.1 (54985)
Build Info: Parallels-54985.0~19.4.54985.0
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-09-08 21:41:15.7648 -0500
OS Version: macOS 15.0 (24A5331b)
Report Version: 12
Anonymous UUID: 06EFE60B-56B6-677D-AAF6-45B798BD4857


Time Awake Since Boot: 430 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: prl_client_app [2314]

Application Specific Information:
abort() called
Click to expand...

Hello O_B,

Please be informed that this issue has been fixed in our latest release of Parallels Desktop, version 20.

Provided you have a subscription, you may install Parallels Desktop using the following link:

https://link.parallels.com/link/66dfeea0xN44
 
Adeboye Adeotan said:
Hello O_B,

Please be informed that this issue has been fixed in our latest release of Parallels Desktop, version 20.

Provided you have a subscription, you may install Parallels Desktop using the following link:

https://link.parallels.com/link/66dfeea0xN44
Click to expand...


Hello Adeboye,
But won't this fix be applied in version 18? Will those who acquired a perpetual licence for this version now be left with this unresolved issue?
 
Uninstall/reboot/reinstall resolved the issue.

My Windows VM did not boot cleanly after the fresh installation, but Parallels did load.
 
O_B said:
Uninstall/reboot/reinstall resolved the issue.

My Windows VM did not boot cleanly after the fresh installation, but Parallels did load.
Click to expand...

Hello O_B,

Are you still experiencing this issue with your Windows virtual machine?

If so, please collect a technical report at the moment of issue reproduction (Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID as a reply to this post.
 
I have an issue with installing our Version 19 we bought in April this year when trying to install it on the latest mac os Sequoia
I have tried to uninstall it and reboot the computer but the error comes back again when trying to install V19 of Paralells Destop .
Is the only solution to upgrade to Version 20 or can it be solved anyother way ?
 
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