Parallels 16: Mouse click "flips" the entire document in Bluebeam Revu

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Parallels User

I am using a software called "Bluebeam Revu" (PDF software for the construction industry) on Windows 10 and since upgrading to Parallels 16 every time I left-click on an object, the document view (ONLY the document, not the rest of the screen) flips around vertically until I start moving the mouse.

I have tried several version of Bluebeam and have twiddled with the mouse settings as well for the VM as in Windows, and have also switched between mouse and Magic Trackpad with no success in finding out where the issue lies.

Here's a video of the behaviour:
https://www.dropbox.com/s/jsjmv31bs9z21dn/mouse_behaviour.mov?dl=0

Any ideas?
 
JensK3 said:
I am using a software called "Bluebeam Revu" (PDF software for the construction industry) on Windows 10 and since upgrading to Parallels 16 every time I left-click on an object, the document view (ONLY the document, not the rest of the screen) flips around vertically until I start moving the mouse.
I have tried several version of Bluebeam and have twiddled with the mouse settings as well for the VM as in Windows, and have also switched between mouse and Magic Trackpad with no success in finding out where the issue lies.
Here's a video of the behaviour:
https://www.dropbox.com/s/jsjmv31bs9z21dn/mouse_behaviour.mov?dl=0
Any ideas?
Click to expand...
Hello,
Do you have any issues with another applications?
Could you collect the tech report once the issue reproduced please and post the report's ID here.
 
Thanks for looking into this. No, all other applications work fine.
I have also been in contact with the "Bluebeam Revu" support and it turns out this is a known error with certain graphic cards -- I have disabled the "hardware accelleration" in the softwares settings and now it works (slower but that's fine until they have a fix).

Not a Parallels problem. :o)
 
JensK3 said:
Thanks for looking into this. No, all other applications work fine.
I have also been in contact with the "Bluebeam Revu" support and it turns out this is a known error with certain graphic cards -- I have disabled the "hardware accelleration" in the softwares settings and now it works (slower but that's fine until they have a fix).
Not a Parallels problem. :eek:)
Click to expand...
Thanks a lot for sharing your solution!
 
JensK3 said:
Thanks for looking into this. No, all other applications work fine.
I have also been in contact with the "Bluebeam Revu" support and it turns out this is a known error with certain graphic cards -- I have disabled the "hardware accelleration" in the softwares settings and now it works (slower but that's fine until they have a fix).

Not a Parallels problem. :eek:)
Click to expand...
Hi, Would you be able to guide me. Where did you disable hardware accerlation. I have same issue.
 
Had this same problem, thanks for the solution! Mine looked a little different, not sure which version you are on. Mine was under the same Advanced/2D menu, but under rendering engine, i changed from hardware to software and that seemed to do the trick.

Thank you so much, this was unbelievably frustrating!
 
JensK3 said:
Thanks for looking into this. No, all other applications work fine.
I have also been in contact with the "Bluebeam Revu" support and it turns out this is a known error with certain graphic cards -- I have disabled the "hardware accelleration" in the softwares settings and now it works (slower but that's fine until they have a fix).

Not a Parallels problem. :eek:)
Click to expand...

I too had this problem. Thank you very much jensK3 for finding the solution.
 
AndrewD15 said:
Had this same problem, thanks for the solution! Mine looked a little different, not sure which version you are on. Mine was under the same Advanced/2D menu, but under rendering engine, i changed from hardware to software and that seemed to do the trick.

Thank you so much, this was unbelievably frustrating!
Click to expand...
Thank you AndrewD15. My settings were like yours - and your info helped a lot. All works now. Whew.
 
I'm not someone to join forums but this solution worked and I'm very grateful and so I joined this form to thank you AndrewD15 & JensK3 (and everyone else for drawing attention to this issue).

For others experiencing this issue, you can find the options here (CTRL+K for Preferences menu).

upload_2020-12-28_10-28-4.png
 
So... It can't really be "just a Bluebeam problem" because I'm getting the same behavior on Bluebeam 20 with Parallels 16, BUT the same machine rebooted into Bootcamp (WinOS native), same settings with hardware rendering and the problem completely disappears. Reboot to MacOS and fire up Parallels and the problem comes back. This is most definitely a compatibility issue just with the graphics card when rendering through Parallels, not Bluebeam across the board!
 
Thanks everyone ! without this fix, BB was going to give me a seizure !
I was really disappointed when BB abandoned the IOS version. Has anyone found a suitable alternate on IOS (as opposed to running BB on Parallels)?
 
DanielV13 said:
I'm not someone to join forums but this solution worked and I'm very grateful and so I joined this form to thank you AndrewD15 & JensK3 (and everyone else for drawing attention to this issue).

For others experiencing this issue, you can find the options here (CTRL+K for Preferences menu).

View attachment 17138
Click to expand...

hi there, I did try to follow this on my bluebeam and I found out that after I clicked OK, the Bluebeam just suddenly force closed with error code.. Is there something step missing to do?
 
Based on internal testing, it is no longer an issue with BlueBeam Revu 21 and the latest Parallels Desktop.
Please let us know if you are still experiencing it.
 
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