Parallels 11 - Unable to confirm the product license

I'm having the same problem with Parallels 11. I got a new MAC and a signed out of Parallels on my old one, but when I try to activate on the new MAC, it says "Unable to confirm the product license.". Can you help?
 
JimB5 said:
I'm having the same problem with Parallels 11. I got a new MAC and a signed out of Parallels on my old one, but when I try to activate on the new MAC, it says "Unable to confirm the product license.". Can you help?
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Hi JimB5, please check your private message and reply.
 
I'm trying to transfer one of my Parallels licenses from an old iMac to a newer MacBook Pro, but after deactivating and uninstalling it on the old iMac, I'm getting a message Unable to confirm the product license. You have reached the maximum number of activations available for your activation key, eventhough I've only activated that specific key once and was told I could transfer it when I needed to.
 
Swati@Parallels said:
Hi Mike, please follow the below troubleshooting steps and keep us updated on your progress:
1. Open Terminal (Finder > Applications > Utilities > Terminal.app)
2. Execute the command:
prlsrvctl activate-license-online
3. Now execute this command:
sudo rm -rf /Library/Preferences/Parallels/licenses.xml
4. Quit Parallels Desktop.
5. Reboot your Mac.
6. Start Parallels Desktop and try to proceed with the activation once again.
Click to expand...

Hey, I have the same problem. The trouble shooting steps didn't´t work. Help needed. Thanks a lot in adavnce!
 
Tried to transfer my Parallels 11 license from my MacBook Air to a new MacBook Pro. I deactivated and uninstalled Parallels 11 on the old MacAir. When I tried to activate Parallels 11 on the new MacBook Pro, I received this message: "Unable to confirm the product license. You have reached the maximum number of activations available for your activation key."

I also upgraded to Parallels 12 on my iMac. Do I have to deactivate Parallels 12 on the iMac, in order to use Parallels 11 on the MacBook Pro?
 
MaxB2 said:
I'm trying to transfer one of my Parallels licenses from an old iMac to a newer MacBook Pro, but after deactivating and uninstalling it on the old iMac, I'm getting a message Unable to confirm the product license. You have reached the maximum number of activations available for your activation key, eventhough I've only activated that specific key once and was told I could transfer it when I needed to.
Click to expand...
We've reset the activation limit. Please try to activate now.
 
RodolfoD said:
Tried to transfer my Parallels 11 license from my MacBook Air to a new MacBook Pro. I deactivated and uninstalled Parallels 11 on the old MacAir. When I tried to activate Parallels 11 on the new MacBook Pro, I received this message: "Unable to confirm the product license. You have reached the maximum number of activations available for your activation key."

I also upgraded to Parallels 12 on my iMac. Do I have to deactivate Parallels 12 on the iMac, in order to use Parallels 11 on the MacBook Pro?
Click to expand...
Hi @RodolfoD
We've reset the activation limit. Could you please try to activate & keep us posted?
 
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