Parallels 10 will not shut down

[Howard_Corbett]

I had to force Parallels to quite and now when I try to restart it, I get a conflicting applications window asking me to shut down Parallels Virtual Machine. At the same time a small window opens with the spinning wheel saying Parallels Desktop. - Either opening or shutting down. This window is hung up and never stops spinning.

I don't know how to stop this program from running. Any idea on what to do?

 

[Abdul@Parallels]

Hi Howard_Corbett,

Please follow the steps as suggested below:

• Uninstall Parallels Desktop application : www.kb.parallels.com/122653
• Run Repair Disk Permission on Mac side : www.cnet.com/how-to/repair-disk-permissions-to-speed-up-your-mac/
• Reboot Mac.
• Download Parallels Desktop 10 for Mac : www.parallels.com/directdownload/pd10
• And install it.