Parallels 10 Dock Icon

I'm honestly quite surprised at the replies from the Parallels representative here, so I logged a support ticket #1999424.
(Although it's not the first time the Parallels upgrade broke something that worked fine in a previous version and nobody caring.)
 
Abdul@Parallels said:
Hi All,

The Dock icon of Virtual Machine is a feature in Parallels Desktop 10 which cannot be removed/hidden. It helps in accessing the particular Virtual Machine at a Click.
Please refer to http://kb.parallels.com/122696
Click to expand...

Amazing lack of sensitivity.....you can be arrogant like this but pissing off customers is not a good long term strategy. If it's not fixed soon you'll be losing at least one customer that much I can guarantee.
 
I agree, should be optional. Also very frustrated that Parallels continues to ignore the problem by touting it as a feature.
 
Abdul@Parallels said:
Hi All,

The Dock icon of Virtual Machine is a feature in Parallels Desktop 10 which cannot be removed/hidden. It helps in accessing the particular Virtual Machine at a Click.
Please refer to http://kb.parallels.com/122696
Click to expand...

WOW! Where do you get off posting such an arrogant response, when clearly this option is UNIVERSALLY hated by everyone in this thread!

The previous version did not have this limitation, and I can see no reason why version 10 HAS to have it - sure make it an option, for those who need help in "accessing the particular Virtual Machine at a Click.", but give us back the option to remove the dock icon like it was in the previous version, or at least give a justifiable excuse why it is now essential (and "because we've added it" is not a justifiable excuse!)
 
+1 to this annoying one-size fits all mentality.

I have officially purchased my last Parallels upgrade if this is the type of response we can expect from Parallels Support. VMWare and Parallels were already neck and neck in my book. This just pushes me over to the other side.
 
Let me add my voice to the complaints here.

This is not purely aesthetics or the fact that an extra icon is unnecessarily taking precious dock real state - those are nuisances, but I could live with them.

The main in problem here is that, as a the side effect, we now need to opt-tab twice in order to switch out of a VM into another App. Seems like a small thing, but in practice it can be really-really annoying, just because it's an action we users perform all the time.

This was a design decision, so I'm sure it can be changed. I just hope Parallels is listening...
 
+1 for this VERY annoying 'feature'.
I agree with John_Gunn above, I switched TO Parallels from VMWare a couple of years ago when Parallels had a good lead on them from a performance view point. Now they are neck and neck. And I'm really tired of all the paid updates we are forced into purchasing.( like version 10 )....
 
+1 Another annoyed user

I just updated to P10 from P9 tonight. I've spent the past hour trying to figure out why the hell there are two dock icons. This is stupid, stupid, stupid. You provide the option to remove the menu icon, why not an option to use only one dock icon? Nobody is asking you to reverse course. What we are asking for is the OPTION to use the former method.
 
+1 for me. Please make this feature optional so we can disable it. I like my dock uncluttered, especially since I only run only one VM, as probably 90% of your customers do.
 
I adamantly agree as well, please fix this ASAP or I am uninstalling Parallels. I went from no icons to 2 icons in my dock AND you added one to my desktop?!?! It went from being invisible to anything but and it was a HORRIBLE decision. PLEASE listen to everyone going nuts and change it!!!
 
Enthusiastically adding my +1 to this thread. Dear Parallels staff, are you listening? You could instantly please a huge number of your users by adding a simple preference setting to allow people to turn off this Control Center "feature".... As it stands, every time I hit cmd-tab or look at my dock I'm reminded how Parallels is adding unnecessary clutter to my Mac.

Bottom line: I don't want to see the Control Center app cluttering up my dock, period. I don't need it for my simple single-VM setup, and it's pretty clear from this thread and numerous other threads that the majority of Parallels 10 users don't want it either.
 
Agreed... very annoying not being able to remove the Control Centre once the selected VM is opened... every time I jump back to the Mac and then try to move back to Windows VM I have to then click to close the control centre which automatically pops up. Probably fine for the programmers but a REAL irritant to users. Please, please fix or at least add an option to disable this behaviour.
 
+42 from me - not only does it add one extra icon however it is started ... using either Parallels Control Center or the VM's image (.pvm) ... but it adds another, third(!!!) icon if started from the shortcut from within the .pvm ... !

This is bad UI, worst UX and last, but not least a bug - fix it!
 
You must log in or register to reply here.
Back
Top