PARALLEL PLEASE CANCEL MY SUBSCRIPTION

I’m extremely frustrated with how difficult it has been to cancel my subscription.

I entered the activation key in the correct field, but I keep getting an error saying that the key was activated on another account. This doesn’t make sense because I used the same email address when I activated the subscription and when I created my account.

At this point, I’m concerned that I’m going to continue being charged for a subscription that I’m actively trying to cancel. Please help me resolve this account/activation-key issue and cancel my subscription as soon as possible.
 
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