Parallel desk top. purchase from apple, not received my key, sent emails,no response from papallel

[kemo1]

SEQUENCE NO.
2-2151105332
[email protected] BILLED TO
Visa .... 4410
Samuel Kasser
293
Myburgh Street
Pretoria, 0084
ZAF
INVOICE DATE
04 Nov 2021 SEQUENCE NO.
2-2151105332
ORDER ID
MQVGJ8YLTL DOCUMENT NO.
174486099612

 

[Maria@Parallels]

Hi, did you purchase Parallels Desktop from the App store? Could you share the screenshot of the activation window please?