Old activation key issue?

[Bhargava]

Hi support team, I am having the same issue when asked to provide an old activation key. i have checked with my mail and there seems to be none provided. Please reach out to me via inbox as i need to continue working. thank you and much appreciated.

Hello, we have sent you a private message. Please help us with your license keys over there. Thanks.

 

[Berfuy]

I upgraded yesterday from Parallels Desktop to Parallels Desktop for Mac Pro Edition after using the former for over 2 years. When trying to open the later I am presented with a "you have entered an upgrade key. Please confirm it with a key from the previous edition". That key for a past edition can not be found on any of the invoices I have for purchases or renewals that I have made since at least 2017. I can and have provided invoices to prove that. Doesn't Parallels themselves keep a record of "activation keys" for purchases made by a customer that can be provided within a reasonable amount of time. I have a ticket now with support but that has been going round and round in circles for nearly 24hrs now. I want to install my latest upgrade and get it setup asap. Can't something be done to hasten this procedure?
A little disheartened with Parallels support at this stage.
Who Kuni (Sr. Sabina)
Tokyo, JAPAN

We found a Parallels Desktop 8 key registered with your Hotmail email address and transferred it to the current account, use it as a previous key to complete the activation.

Dear support team ;
I have same problem like other people. Yesterday I bought new Parallels Desktop to Parallels Desktop for Mac Pro Edition and I got new register key but when I'm trying to start my lisence I am presented with a "you have entered an upgrade key. Please confirm it with a key from the previous edition". Before my new lisence I just tried trial version. I can provide invoices to prove that. I checked my register keys in purchases profile but parallels only show me my new register key. I already paid a lot and I can't use my product now. Also I tried to connect contact support but I couldn't find any phone number or mail address .That has been going round and round in circles for nearly 24hrs now. I want to install my latest upgrade and get it set up as soon as possible. Can't something be done to hasten this procedure?

 

[Berfuy]

Dear support team ;
I have same problem like other people. Yesterday I bought new Parallels Desktop to Parallels Desktop for Mac Pro Edition and I got new register key but when I'm trying to start my lisence I am presented with a "you have entered an upgrade key. Please confirm it with a key from the previous edition". Before my new lisence I just tried trial version. I can provide invoices to prove that. I checked my register keys in purchases profile but parallels only show me my new register key. I already paid a lot and I can't use my product now. Also I tried to connect contact support but I couldn't find any phone number or mail address .That has been going round and round in circles for nearly 24hrs now. I want to install my latest upgrade and get it set up as soon as possible. Can't something be done to hasten this procedure?

 

[Bhargava]

Dear support team ;
I have same problem like other people. Yesterday I bought new Parallels Desktop to Parallels Desktop for Mac Pro Edition and I got new register key but when I'm trying to start my lisence I am presented with a "you have entered an upgrade key. Please confirm it with a key from the previous edition". Before my new lisence I just tried trial version. I can provide invoices to prove that. I checked my register keys in purchases profile but parallels only show me my new register key. I already paid a lot and I can't use my product now. Also I tried to connect contact support but I couldn't find any phone number or mail address .That has been going round and round in circles for nearly 24hrs now. I want to install my latest upgrade and get it set up as soon as possible. Can't something be done to hasten this procedure?

Hello, please be informed that in order to activate Parallels Desktop for Mac Upgrade license you must have a Parallels Desktop legacy permanent license to act like the previous version key while activation. If you don't have any Parallels Desktop legacy permanent license, please reply back to our DM with the payment reference number or the Parallels Desktop license key, so that we can initiate the refund for your Parallels Desktop for Mac Upgrade license, so that you can purchase Parallels Desktop full license. Thanks.

 

[Harr]

Dear alluduParallels,
i want to use my legal Parallels 8 License on my old system. There is no way to activate it. I also cannot deactivate here at paralles or on the old computer.
Please Help. I dont like to waste a license

 

[Bhargava]

Dear alluduParallels,
i want to use my legal Parallels 8 License on my old system. There is no way to activate it. I also cannot deactivate here at paralles or on the old computer.
Please Help. I dont like to waste a license

Hello, please refer to https://kb.parallels.com/114381 to know about Parallels Desktop and macOS compatibility to use your Parallels Desktop 8 for Mac license key. Thanks.