No License / Activation Key after purchase

J

JohnS175

Your support is really poor as I can not get anyone to help me with my newly purchased Parallels for Mac Standard. I can not find the activation key / license anywhere. I've gone through all of the runaround and hoop jumping with your automated support with no luck. I clicked all the links and went everywhere searching for the Activation Key. I purchased it Feb 19th.

Reference #486121069
 

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JohnS175 said:
Your support is really poor as I can not get anyone to help me with my newly purchased Parallels for Mac Standard. I can not find the activation key / license anywhere. I've gone through all of the runaround and hoop jumping with your automated support with no luck. I clicked all the links and went everywhere searching for the Activation Key. I purchased it Feb 19th.

Reference #486121069
Click to expand...
Hello,
Thank you for reaching out.
We have sent you a private message, please check it. We have provided you with your license key.
Best regards!
 
Hi,
I have the same problem. I purchased an upgrade and a new Parallels license for Mac but haven't received the keys.
I have the purchase invoices.
How can I retrieve the keys to activate the products?

Best regards,
Tom
 
I am having the same issue, my parallel subscription renewed, I have no activation key, cannot find it anywhere. When I try to find my purchases it won't accept my email address. I would like to contact someone by phone to get the information.
 
My reference # is 491639570 - Please I need help getting my activation key to continue using my license.
 
TTomczykowski said:
Hi,
I have the same problem. I purchased an upgrade and a new Parallels license for Mac but haven't received the keys.
I have the purchase invoices.
How can I retrieve the keys to activate the products?

Best regards,
Tom
Click to expand...
Hello,

Thank you for reaching out.

Please provide the invoice number since we cannot see any transaction using your current email address.

Thanks
 
ParallelsU1597 said:
我的参考编号是
********
请帮助我获取激活密钥以继续使用我的许可证。
Click to expand...
Hello,
Thank you for your post.
After checking, we see that your order was made via AliPay.
Please note that orders paid using AliPay can take 2-4 Business days to process. If you still have not received your license key after this time frame, please contact us via a ticket from your Parallels Account.
Regards,
Parallels Team
 
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