New Account Problem

Robert59 said:
My new account on parallel is asking me for previously used keys and I don't have that. What must I do to correct this
Click to expand...
Hello,

Thank you for your feedback.

The reason for the prompt is that you have purchased an upgrade license.

To activate an upgrade license, you will be required to input a previous key

For more information, please go to the link https://kb.parallels.com/124225

If you do not have an old key, we can refund you the purchase of the upgrade license and then you can proceed to buy a ne full license.

Let us know how to proceed.

Thanks
 
You must log in or register to reply here.
Back
Top