Hello,
Thank you for contacting the Parallels Support Team.
For more investigation, kindly provide with the following information:
1. Detailed explanation of the issue.
2. Screenshot of the issue, if any.
3. Reproduce issue and provide us a technical report by performing the following steps:
Collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide its 9-digit ID here.
We look forward to your reply at your convenience.
Thank you