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When the first version of Parallels Desktop hit the streets two years ago, it was just amazing. The software allowed you to run Windows, along with its applications, on Mac OS X. Mac users just flipped for it.
But with Parallels Version 3, introduced last year, the company seemed to have lost its way. The software was slow and buggy. Users put up with the problems for a while, because it was the only product of its kind, but when competition emerged, in the form of VMware Fusion, users switched to the new product. VMware even ran its own "switcher" marketing campaign, like Apple did against Windows.
Today, I know about a dozen people who use the VMware product. I only know one person who still uses Parallels. He complains about it a lot.
This month the company (also called Parallels) introduced Parallels Desktop 4, which it says has significantly improved performance and stability over the previous version, and a few new features.
In other words: Parallels is back from its long spree in Vegas, with a bouquet of roses in hand and a hangdog expression its face. It's promising to be good. It wants us to take it back.
Should we open our hearts and give the relationship with Parallels one more try? Or should we kick it to the curb?
But I can't give my wholehearted recommendation to Parallels. The product's history is tainted. Parallels 3 was a lemon, and a company that comes out with a lemon once might do it again. You might be happy with Parallels 4, but find that Parallels 5 is a dud, and you've spent money on a dead-end product.
Moreover, while I didn't find any significant bugs in Parallel 4, other people have. Or they claim to. Users are complaining on the Internet about problems installing Parallels 4 and getting support. For example, see these Lifehacker comments from rychdom, and Durbrow (with replies). NineTailedFox writes: "The application is named 'Parallels' on the basis that there may be parallel realities in which I'm happy about being charged $40 to upgrade a piece of software which has never approached acceptable performance."
Normally, I'd write those off as a vocal minority -- any new product, no matter how good, will create problems for some users. But given Parallels' troubled history, I'm reluctant to simply dismiss the complainers' concerns.