TheodoreM1
Bit poster
I made sure to check that I disabled auto-renewal of my yearly subscription becauase I did not want another year.
The help article said to click on Active Subscriptions. https://kb.parallels.com/123306 I apparently don't have any because when I log in, I don't see any dashboard page with products under which I can click "Active Subscriptions". "View My Parallels Products" is grayed out for me. I literally went through all the buttons to see if there was anywhere I was missing that I could turn off auto-renewal. There is nowhere I can do this. So I figured the button must not be showing up anywhere because I must have already deactivated it.
But today I was charged another $85 for a renewal anyway. I want a refund, you can't force people to pay for another year by taking away the button like that. I still don't have a "Turn Off" button anywhere.
The help article said to click on Active Subscriptions. https://kb.parallels.com/123306 I apparently don't have any because when I log in, I don't see any dashboard page with products under which I can click "Active Subscriptions". "View My Parallels Products" is grayed out for me. I literally went through all the buttons to see if there was anywhere I was missing that I could turn off auto-renewal. There is nowhere I can do this. So I figured the button must not be showing up anywhere because I must have already deactivated it.
But today I was charged another $85 for a renewal anyway. I want a refund, you can't force people to pay for another year by taking away the button like that. I still don't have a "Turn Off" button anywhere.