Moving Parallels Desktop v10 license to new mac

EricM20 said:
I have the same situation. I need to work from home and cannot deactivate my work computer.
Click to expand...
We have reset the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
 
Hi Parallels support,
I have the same problem here but with the version 15 business.

Please let me if I need to provide some more information.
Thank you in advance,
Matej Colaric
 
MatejC said:
Hi Parallels support,
I have the same problem here but with the version 15 business.
Please let me if I need to provide some more information.
Thank you in advance,
Matej Colaric
Click to expand...
Hi, we need your admin email address or business license key.
Please reply us back via the private message.
 
Hey, I've got the same problem: prlsrvctl deactivate-license is not working and I want to move my License to a new Mac.
 
ManuelW1 said:
Hey, I've got the same problem: prlsrvctl deactivate-license is not working and I want to move my License to a new Mac.
Click to expand...
Hi ManuelW1. We have made the necessary changes. Execute the terminal command once again and try with the activation.
 
Ajith@Parallels said:
We have reset the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
Click to expand...

I am back in the same position. the machine I was working on remotely died and I am unable to deactivate the license on that machine. Can you help me so that I can activate the license on a different machine?
 
EricM20 said:
I am back in the same position. the machine I was working on remotely died and I am unable to deactivate the license on that machine. Can you help me so that I can activate the license on a different machine?
Click to expand...
We have reset the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
 
EricM20 said:
I have the same situation. I need to work from home and cannot deactivate my work computer.
Click to expand...
Ajith@Parallels said:
We have reset the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
Click to expand...


This is not working. I am unable to activate via terminal. The error says "Failed to activate the license: Operation timeout. The operation could not be complete due to timeout." Also, when trying to deactivate it says "Your type of license cannot be deactivated"
 
RichardC9 said:
I've same problem. My old MacBook Air main board is dead and I am unable to deactivate the license on that machine. Can you help me so that I can activate the license on a different machine?
Click to expand...
We have reset your Parallels Desktop 11 key. Try to use it again.
 
I'm having the same problem. I have a legacy version 10 license that I cannot use my new Mac. please help thanks!
 
CalvinM said:
I'm having the same problem. I have a legacy version 10 license that I cannot use my new Mac. please help thanks!
Click to expand...
We have reset the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
 
Parallels: I'm having this issue again. You still don't answer the phone and don't offer email support either. Please deactivate my Parallels 12 license so that I can activate it on a new Mac.
 
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