Missing mouse cursor

Z

ZachD

Bit poster
I'm attempting to use the latest Parallels 6 build with Windows 7 on a MacOS host to play Dungeons and Dragons Online. I'm a little vague on terminology, but right now I'm running into the following problems:

1) When using the mouse present in OS X, control of the in-game character is buggy. Twitchy, slow, mouse cursor jumps randomly. (Is this considered the SmartMouse ?)

2) If I dedicate a USB Mouse to that Parallels VM, character control is fluid and otherwise 'perfect'. However, the mouse cursor disappears once I go into the game. However, if I drag the mouse cursor from OS X over into the full-screen Windows 7 instance, that cursor is visible and able to interact with the game. The cursor is visible when I'm just on the Windows 7 desktop.

So, how do I make the dedicated USB mouse actually show a cursor in the game, since Parallels Tools seems to override it and take over the cursor. Otherwise, the gameplay is flawless with roughly 120FPS @ 1920x1200 / all the options enabled.
 
Hi, ZachD!

I see your problem. We doesn't fix it yet the way we want. But in PD6 build 11990 we did some fixes related to 1st person mouse control.

However using dedicated mouse is still more comfortable in moving, but with hided cursor it is unusable. We know about this issue.

Thanks for reporting, ZachD.
 
Parallel 6 desktop + Windows 7 x64 + DDO

@ ZachD

Hi I'd like to buy a Imac and play DDO on it. So I need to get Parallels Desktop 6 for MAC and Windows 7 x64 to play DDO.

Do you have lags and other bugs? Can you tell me please the specs of your MAC?

Thanks in advance.

G.
 
Mouse still buggy in 3D game in December (latest) build

Build 6.0.11992
(Revision 625164; December 17, 2010)

Mouse still not fixed ... and mousing out / in of VM does not restore visibility.
If you can get the mouse visible, are fragments of an Older frame also flickering into the current frame...
 
Official response ... so far...

(this is a duplicate of a response I left to: Mouse Sensitivity and Spinning )

I have run this "up the flag pole" with an exhaustive list of detailed information in tickets #1098567 and then 'second level' ticket #8098142 (filed on version 11994). It has now been passed up to the Developer level.

Thank you for your detailed steps to reproduce, I have passed your issue to our Development team for further investigation.

At this point no solution can be provided, but we have collected all details of the issue and reported them to Parallels development team, who keeps track reports from customers in order to prioritize fixes. There is a possibility that the issue will be addressed in the next Hotfix or Parallels Desktop release. Since your report is now being tracked in a separate system we are going to close out your support ticket, but we keep working on this issue internally.

We appreciate your cooperation and personal time spent on the investigation.
Click to expand...
I hope this means they feel they now have the information necessary to reproduce and finally fix this annoying bug...

Here's to hoping!
 
Radeon HD6xxxM Issue?

The problem still exists.

Model Identifier: MacBookPro8,2
Processor: Intel Core i7, 2.3GHz
Memory: 4 GB

VM
Windows XP Pro SP3

My last MacBook came with a GForce Card so maybe the problem in the display driver for Radeon

AMD Radeon HD 6750M:

Chipset Model: AMD Radeon HD 6750M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: ATI (0x1002)
Device ID: 0x6741
Revision ID: 0x0000
ROM Revision: 113-C0170L-504
gMux Version: 1.9.23
EFI Driver Version: 01.00.504
Displays:
Color LCD:
Resolution: 1680 x 1050
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Display Connector:
Status: No Display Connected
 
aristidesl, you are not running the latest version of PDM 7, upgrade, report back.
 
Instead of asking that question you could've just upgraded, you'll have to do it sooner or late anyway, but, If you want me to pick between the two answers then I'm just saying.

Now, if you want to know why I even took the time reply if I have no concrete knowledge about if the issue is fixed in the latest build, it's just proper/standard procedure for tracking down bugs/resolving issues is reducing the number of variables, no point in tracking it down in a outdated build, the problem probably isn't addressed in the new build but any code change might have unexpected results elsewhere, which is not desirable but happens. Also, that's the first thing any technician will ask you, I'm just sparing you some time.
My personal opinion is that it is more likely that you'll continue to have the same problem after upgrading. But you'll be able to say that this problem isn't solved in the latest build.
Here's the release notes for the latest build: http://kb.parallels.com/en/113049
Only Linux latest kernel related stuff is mentioned, but that doesn't mean code related to Windows hasn't been changed. I know from experience that Parallels never provides a detailed changelog (something I've manifested against in the past) and only the most relevant changes are made public.

It's up to you to decide if it's relevant or not to upgrade.

(ramble) I don't know why I bother giving advice sometimes, do you people really think I have no idea what I'm talking about? Someone that has >1K posts probably knows something that you don't (/ramble)
 
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Then you have a problem, something's not right, Parallels Desktop>Check for Update is supposed to be always available, even when running a VM.
But you can always download the latest version from Parallels site (check my signature).
 
Normally it's not needed, but since you have that option greyed out might help doing an uninstall first (it won't delete your settings).
 
Another reason why I took notice of your version is because the latest build was released mid December, automatic update should have updated Parallels by now unless you haven't used Parallels since that date.

The fact that the option is greyed out reveals something's not right, has your license expired? Is your product activated?
 
It still happens with Build 7.0.15054

Only the mouse connected directly to the Guest become invisible in the game, and some strange effects happen where the cursor should be
 
Menu | Virtual Machine | Configure |
Options | Disable Preferences | Advanced |
SmartMouse | Off

fixed it for me.

Have a Great day!
pete
 
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