Management Portal

LeonG2

Bit poster
I have created a Custom Admin group for our service desk.

On our site, this custom admin group has the permissions view, manage sessions, and control on the RD Session Host pools. The Global site has view permissions for the permission type 'monitoring'.

When a user logs into the Management Portal, they receive the error message "Failed to retrieve list of RAS Secure Gateway - Failed due to insufficient permissions".
If they then try to view the sessions, the error message "Failed to retrieve list of RAS Client Policy - Failed due to insufficient permissions" appears. The sessions do appear initially, but on a subsequent attempt to retrieve them, they are no longer visible.

Which permissions still need to be configured? And where?
 
Hello Thiery,

Thank you for the answer. I've added the secure gateways view, but with no results. I'm also getting an XML error at logon. The configuration is indeed the same as yours. I've added the screenshots of the settings and error messages.

Leon Gerards
 

Attachments

  • snippet_2026-06-03_1.PNG
    snippet_2026-06-03_1.PNG
    60.9 KB · Views: 2
  • snippet_2026-06-03_2.PNG
    snippet_2026-06-03_2.PNG
    39.6 KB · Views: 2
  • snippet_2026-06-03_3.PNG
    snippet_2026-06-03_3.PNG
    51.3 KB · Views: 2
  • snippet_2026-06-03_4.PNG
    snippet_2026-06-03_4.PNG
    14.9 KB · Views: 2
  • snippet_2026-06-03_5.PNG
    snippet_2026-06-03_5.PNG
    21 KB · Views: 2
  • snippet_2026-06-03_6.PNG
    snippet_2026-06-03_6.PNG
    25.6 KB · Views: 2
I can confirm that the update to version 21.2 has resolved this issue. Thanks to Thierry for taking a look.
 
Back
Top