Mac died - Unable to transfer licence to new Mac

P

ParallelsU75

Bit poster
Hi. My old MacBook Pro died on me unexpectedly and I had to get a new one. Since it happened spontaneously, I wasn't able to sign out the Parallels account as it is advised in the support documents. When I try to activate Parallels on the new machine now, it first shows the "License is already in use" prompt (as expected), but when I click on "Activate on this Mac" it gives me the error message as shown on the screenshot.
Please help!
 

Attachments

  • Screenshot 2019-05-12 at 10.25.59.png
    Screenshot 2019-05-12 at 10.25.59.png
    16.3 KB · Views: 11
Maria@Parallels said:
Hi, could you please provide us with your license key and email which you used for the registration?
I'll send you a private message, please reply on it with the requested info.
Click to expand...

Hi Maria,

I have exactly the same problem. I have a full copy of Desktop 14 for Mac Pro on my old iMac which failed before I could disable the account. I used migration assistant to move to my new iMac from a time machine back up. Parallels 14 now only working as a 14 day trial and will not accept my registration key. I get the exact same message as ParallelsU75 above (hence the thread highjack rather than starting this as a completely new duplicate thread).

Any assistance would be most appreciated.
 
AlanD9 said:
Hi Maria,

I have exactly the same problem. I have a full copy of Desktop 14 for Mac Pro on my old iMac which failed before I could disable the account. I used migration assistant to move to my new iMac from a time machine back up. Parallels 14 now only working as a 14 day trial and will not accept my registration key. I get the exact same message as ParallelsU75 above (hence the thread highjack rather than starting this as a completely new duplicate thread).

Any assistance would be most appreciated.
Click to expand...
Hi, I've made nesseccary changes with your key. Please try to activate it again.
If it doesn't work, please provide us with your license key via private message.
 
Hi,
I have problems to deactivate the licence for parallels for desktop 10 on my old mac. Thats why I can´t activate the installation on my new mac. Can you help me please?
Thanks.
 
Hi, I am also having a similar problem, my old Mac had to be wiped, so I am trying to activate Parallels on another Mac and it is saying I've used the maximum number of devices for my license. What can I do?
 
daniel27 said:
Hi, I am also having a similar problem, my old Mac had to be wiped, so I am trying to activate Parallels on another Mac and it is saying I've used the maximum number of devices for my license. What can I do?
Click to expand...
Hi daniel27, we have sent you a private message. Please reply back to check and help you better. Thanks, Saravanan.
 
same problem. Old MacBook PRO 2011 died. I remove the internal disk and put in an external enclosure to boot from this disk from another 2nd hand Mac I bought. Everything works perfectly but Parallel:I'm unable to transfer the license and use Parallel on this new Mac. Please give instructions on how to remove the license from the previous Mac.
 
PatrickH19 said:
same problem. Old MacBook PRO 2011 died. I remove the internal disk and put in an external enclosure to boot from this disk from another 2nd hand Mac I bought. Everything works perfectly but Parallel:I'm unable to transfer the license and use Parallel on this new Mac. Please give instructions on how to remove the license from the previous Mac.
Click to expand...
Hi, we've reset your key, please try to activate it and let us know how does it work.
 
Can I get in on this action? Just got a new Mac Pro 16, and after migrating from my old machine I'm getting the "This license has reached its activation limit and can no longer be used to activate new product copies" message. Can someone reset my key so I can activate on my new machine? (I've signed out and uninstalled from the old one, per the KB)
 
dmzack said:
Can I get in on this action? Just got a new Mac Pro 16, and after migrating from my old machine I'm getting the "This license has reached its activation limit and can no longer be used to activate new product copies" message. Can someone reset my key so I can activate on my new machine? (I've signed out and uninstalled from the old one, per the KB)
Click to expand...
Hello, we have changed your license settings, please check the issue.
 
Nope, same error. "This license has reached its activation limit and can no longer be used to activate new product copies."
 
You must log in or register to reply here.
Back
Top