Mac Crashes

KenD3 · Feb 20, 2016

Mid-2010 Macbook Pro Yosemite 10.10.5 8GM ram...installed Windows 10...trying to run moneysoft business valuation specialist. Basically financial valuation software. Works ok for a number of the program sections which are just effectively entering data. Tabs open different sections for data entry. Clicking from 1 tab to another in certain sections crashes the program. Ran program as administrator. Same crashes. Any ideas? Tried everything. Uninstalled reinstalled both parallels and windows, no luck. Appreciate ideas.

Arunn · Feb 20, 2016

Hello KenD3,
Try to increase the RAM memory for your Windows by referring to this article. If it still crashes, isolate Windows and Mac and then run your application to check how it works.

mahfuzar09 · Feb 21, 2016

I also faced same problem.

ManojK@Parallels · Feb 21, 2016

Kindly uninstall Parallels Desktop, reset ACL permissions on Mac as per this article and reinstall Parallels Desktop from a new admin Mac user and check if the issue persists.

KenD3 · Feb 21, 2016

Thanks to Arun and ManojK,,,William try this and Letta you kmow. Thanks again

ManojK@Parallels · Feb 21, 2016

KenD3 said:
Thanks to Arun and ManojK,,,William try this and Letta you kmow. Thanks again

Great! Awaiting your response.

KenD3 · Feb 21, 2016

I did all of this very carefully and i still get crashes immediately. Is there a way just to return parallels for a refund...very frustrating and I've spent hours on this with no luck.

Arunn · Feb 21, 2016

KenD3, we need to investigate this deeper, please email us the issue description along with the technical data http://kb.parallels.com/9058 to cs(at)parallels(.)com, so we can check it for you.

KenD3 · Feb 21, 2016

Thanks rain..I have spent about 12 hours already...how can I get a credit and return parallels.. I can't afford to spend more time in this

Arunn · Feb 21, 2016

KenD3, we will investigate this issue as soon as you send in the email to cs(at)parallels(.)com, and if we cannot solve it we can process you a refund if you are eligible. If you still want a refund right away, let us know so that we can assist you accordingly.

KenD3 · Feb 21, 2016

I would like a refund now please...much appreciated

Arunn · Feb 21, 2016

Please check your Private Message for further update on this.

debbi · Feb 23, 2016

hi arun, i have same problem.. please help me..

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Send back. mingkem

marat_t · Feb 23, 2016

If it's an app crash, it will be better to discuss it with app developers first as only they have symbols to analyze crash dump and understand what is the cause of the crash. Once they figure it out and confirm that this is caused by virtualization and by smth specifically, you may contact Parallels support and they will be able to escalate it to Development.

marat_t · Feb 23, 2016

Note the post above is applicable only if app crashes. If it's a windows/mac crash, then you should contact Parallels Support and file a ticket

JohnP9 · Feb 24, 2016

Hii

When they make sense of it and affirm this is brought on by virtualization and by smth particularly, you might contact Parallels backing and they will have the capacity to heighten it to Development. On the off chance that regardless you need a discount immediately, let us know with the goal that we can help you likewise.