Logitech Camera Green Screen - MacOSX VM

P

PaulC50

Bit poster
Hey Everyone,

I am running a MacOSX VM on my mac :) I use the VM for work as they lock it down. On a clean install of the VM before parallels tools get's installed, my Logitech c922 web cam works perfect in the VM. As soon as I install parallel tools, the web cam just displays a green screen.

Any ideas?
 
PaulC50 said:
Hey Everyone,

I am running a MacOSX VM on my mac :) I use the VM for work as they lock it down. On a clean install of the VM before parallels tools get's installed, my Logitech c922 web cam works perfect in the VM. As soon as I install parallel tools, the web cam just displays a green screen.

Any ideas?
Click to expand...
Hello Paul, Please refer this KB article: https://kb.parallels.com/6571 to generate a ticket and provide the ticket number so we can escalate the issue.
Refer the article to generate report ID https://kb.parallels.com/9058
Provide the 9 digit report ID along with the screenshot of the error message.
Thanks, Parallels Team.
 
Hello, please follow the below steps to resolve the issue:
To try to resolve your issue please try to do the following:
1) Locate your virtual machine (https://kb.parallels.com/en/117333)
2) Right-click on your virtual machine > Show Package Contents.
3) Find config.pvs file > Right-click on it > Open With > TextEdit.
4) Find the lines in config.pvs:
<Video NativeScalingInGuest_patch="" dyn_lists="" VideoMemorySize_patch="1" ApertureOnlyCapable_patch="1">
<Enabled>1</Enabled>
<Type>2</Type>
<VideoMemorySize>64</VideoMemorySize>

and change the value of Type from 2 to 0 to get this:

<Video NativeScalingInGuest_patch="" dyn_lists="" VideoMemorySize_patch="1" ApertureOnlyCapable_patch="1">
<Enabled>1</Enabled>
<Type>0</Type>
<VideoMemorySize>64</VideoMemorySize>
5) Then reproduce the issue.
 
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