Locked out of my Parallels account due to "Your product activation key reached its activation limit"

[AlexW10]

I moved my system, on an external drive, to a new Mac.

I was surprised to find that parallels stopped working.

"Your product activation key reached its activation limit."

There is evidently no way to solve this in an automated fashion. I am hoping to use the software that I purchased.

I cannot deactivate parallels on the old computer, because the system is now on a new computer.

I did not anticipate having to go through all of my software and deactivate licenses before moving the hard drive to the new computer.

 

[Maria@Parallels]

@AlexW10, I've reset your Parallels Desktop 10 license key, please try to activate it again and let us know how it works.

 

[AlexW10]

Hi,

I have unfortunately gotten the exact same error: "Your product activation key reached its activation limit." This is for my copy of "Parallels Desktop 10 for Mac."

It does not appear that the license reset worked. I have attached an image of what I am seeing here, with the activation key blacked out.

I do not appear to have any way to deactivate my copy on other computers, and am still locked out.

I am considering also upgrading to the newest version of Parallels, but I would need to have my current copy work properly first.

I find it very frustrating that there is no automated way to reset the license of this software, although I understand that customer service is an expensive recurring cost.

 

[AlexW10]

Interestingly, I was able to solve my issue with the command "prlsrvctl activate-license-online" . I'm not really sure why that terminal command fixed it, but it did.