I am trying to log into my administrator account I keep getting "referenced account is currently locked and may not be logged on to." I have tried resetting the password and even though it says "authentication tokens updated successfully." After i try to log in again, I get the same thing. I've tried booting from a startup cd and I dont see the usernames listed. please help !
Locked out of adminstrator account
- Thread starter Alan1
- Start date
Abdul@Parallels
Parallels Support
Hello Alan1,
Please follow the steps as suggested at http://kb.parallels.com/114193
Make sure that the desired Virtual Machine is in running state while performing the troubleshooting steps.
If you are still unable to Reset the password, please submit a Support request at https://www.parallels.com/products/desktop/support/request/
Please follow the steps as suggested at http://kb.parallels.com/114193
Make sure that the desired Virtual Machine is in running state while performing the troubleshooting steps.
If you are still unable to Reset the password, please submit a Support request at https://www.parallels.com/products/desktop/support/request/
I fixed it. If anyone has the same problem as my heres my solution:
1. using the prlctl solution for resetting the password; instead create a new account.
prlctl exec UIDD_HERE net user /add NEW_ACCOUNT_NAME_HERE PASSWORD_HERE
2. add that account to the localgroup administrator
prlctl exec UIDD_HERE net localgroup administrators NEW_ACCOUNT_NAME_HERE /add
3. sign in to newly created admin account
4. Control panel -> User Accounts -> Manage User Accounts -> Advanced (tab) -> Advanced -> Users -> right-click user thats locked out -> Properties -> uncheck "Account is locked out". -> Apply.
BOOM done. Log out of this account and log into the account you were previously locked out of.
1. using the prlctl solution for resetting the password; instead create a new account.
prlctl exec UIDD_HERE net user /add NEW_ACCOUNT_NAME_HERE PASSWORD_HERE
2. add that account to the localgroup administrator
prlctl exec UIDD_HERE net localgroup administrators NEW_ACCOUNT_NAME_HERE /add
3. sign in to newly created admin account
4. Control panel -> User Accounts -> Manage User Accounts -> Advanced (tab) -> Advanced -> Users -> right-click user thats locked out -> Properties -> uncheck "Account is locked out". -> Apply.
BOOM done. Log out of this account and log into the account you were previously locked out of.
Abdul@Parallels
Parallels Support
Thank you Alan1, for sharing it with us.
There is a command to just unlock the account:
1. Run the command below to get the UUID of the instance whose user is locked
prlctl list -all
2. Run the command below to unlock que user
prlctl exec UUID_HERE net user LOCKED_ACCOUNT_HERE /active:yes
Example: prlctl exec {718dfd0f-26ca-497d-a146-82b42bd648f0} net user mouser /active:yes
1. Run the command below to get the UUID of the instance whose user is locked
prlctl list -all
2. Run the command below to unlock que user
prlctl exec UUID_HERE net user LOCKED_ACCOUNT_HERE /active:yes
Example: prlctl exec {718dfd0f-26ca-497d-a146-82b42bd648f0} net user mouser /active:yes