License not activating (moving to another Mac computer)

[JulianC4]

I have an activated license for Parallels Desktop 17. I purchased a new Mac computer, so I logged out from the older Mac, and when trying to activate Parallels in the new Mac computer, this message appears: -- This license has reached its activation limit and can no longer be used to activate new product copies.
I have no idea how to move my license to the new machine. Please help!!

 

[WilliamF12]

Same problem here .. waiting for my license key reset since saturday and no one from support answers me..

 

[BryanK2]

I'm having the exact same problem. I'm on with Microsoft about this. It's happening in VBox as well.

 

[JulianC4]

Problem solved. I wrote a message to the Parallels Support account at twitter: https://twitter.com/ParallelsCares
I got a license reset in hours.

 

[GampaA@P]

I have an activated license for Parallels Desktop 17. I purchased a new Mac computer, so I logged out from the older Mac, and when trying to activate Parallels in the new Mac computer, this message appears: -- This license has reached its activation limit and can no longer be used to activate new product copies.
I have no idea how to move my license to the new machine. Please help!!

Hello @JulianC4 , please follow the Knowledge base article https://kb.parallels.com/123461 to move parallels to new Mac.