License Key attached to different account, cannot activate purchased key?

Hi Nazeem,
Thanks for your reply. Our IT was able to open a ticket and the issue was solved yesterday. The issue was, we purchased more than one licence at once and all those licences were assigned to the purchase email address and not to the single user account. The support assigned the single licences to the correct accounts and things are working again smoothly.

Nevertheless, thank you for your effort.
 
ivanr10 said:
Hi Nazeem,
Thanks for your reply. Our IT was able to open a ticket and the issue was solved yesterday. The issue was, we purchased more than one licence at once and all those licences were assigned to the purchase email address and not to the single user account. The support assigned the single licences to the correct accounts and things are working again smoothly.

Nevertheless, thank you for your effort.
Click to expand...
Thank you. Please let us know if you have any additional questions.
 
Hi,
Apple changed the motherboard of the my mac for hardware issue.
Now, when try to register the key that my company purchesed for me, i receve the error "The key is associated to another account", but I sure that use this account, in fact i see the old license. Can you help me?
 
Antonio32 said:
Hi,
Apple changed the motherboard of the my mac for hardware issue.
Now, when try to register the key that my company purchesed for me, i receve the error "The key is associated to another account", but I sure that use this account, in fact i see the old license. Can you help me?
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
Hello, trying to install Parallels desktop on a new Mac, I enter de upgrade key and then it ask me for the previous key, the previous key is from a cd I received, after telling to activate on this Mac it then says that the key is from a different account, can you please help me.
Thanks
 
WilkieE said:
Hello, trying to install Parallels desktop on a new Mac, I enter de upgrade key and then it ask me for the previous key, the previous key is from a cd I received, after telling to activate on this Mac it then says that the key is from a different account, can you please help me.
Thanks
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
I have the same problem,
It says "This license key is associated with another Parallels account. Please sign in using this account and try again". But i used the same email address.
 
VidyaW said:
I have the same problem,
It says "This license key is associated with another Parallels account. Please sign in using this account and try again". But i used the same email address.
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
I too have this problem.Upgraded to v18 from 17. paid my upgrade money and told to get updated Licence that will work with the v18. It appears I am being forced to buy a FULL NEW version!
Can I have my money back or can you send me the new licence No. please?? ASAP, as I need to use it for my job! (or I will have to get a NEW Computer!
 
HS_ said:
I too have this problem.Upgraded to v18 from 17. paid my upgrade money and told to get updated Licence that will work with the v18. It appears I am being forced to buy a FULL NEW version!
Can I have my money back or can you send me the new licence No. please?? ASAP, as I need to use it for my job! (or I will have to get a NEW Computer!
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
I have the same problem,
It says "This license key is associated with another Parallels account. Please sign in using this account and try again". But i used the same email address.
 
VidyaW said:
I have the same problem,
It says "This license key is associated with another Parallels account. Please sign in using this account and try again". But i used the same email address.
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
Avinash Bundhoo said:
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
Click to expand...
Hello VidyaW,

Thank you for the provided information.

Please note that your current Parallels Desktop subscription is registered under the email address vid*******@gmail.com

Please use it to sig into Parallels Desktop and then activate with the new key.

Thanks
 
The account my license key was attached too is not accessible anymore, but I am still logged in on my mac. Can I get my key transferred over to my current email?
 
PatriciaN said:
The account my license key was attached too is not accessible anymore, but I am still logged in on my mac. Can I get my key transferred over to my current email?
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
Hello. I am Japanese and do not speak English very well, so I use a translation tool to write my text.
I just bought a new Mac and tried to install Parallels Desktop, but I got an error at the key activation and could not proceed.

The text of the error:
"This license key is associated with another Parallels account. Please sign in using this account and try again."

I would like to be able to use the key for my account.
 

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