"Key cannot be used to activate Parallels Desktop"

[JasonM57]

I use Parallels on an employer-issued machine (Macbook Pro M5) and the key they gave me isn't activating. I get this:


When I follow those instructions I got this:

 

[JasonM57]

I also tried to activate through the parallels toolbox

 

[Keshav Dosieah]

I use Parallels on an employer-issued machine (Macbook Pro M5) and the key they gave me isn't activating. I get this:
View attachment 24437

When I follow those instructions I got this: View attachment 24438

Hello,
Thank you for your post.
We have created a ticket for you and we will be following up accordingly via email to assist.
Regards,
Parallels Team