Issue with French azerty MacBook Pro (with touchbar)

R

RenaudT1

Bit poster
Hello,

I use Parallels Client for Mac for standard RDP connections to Windows servers. It works almost perfectly but I have some issues with my french azerty macbook keyboard.

I can't do curly braces, brackets, pipes, ... These characters are inputed with a key combination which include Option (Alt).
For example, curly braces "{}" are typed with Alt+5 and Alt+) on a French azerty macbook.
For brackets "[]", it's Alt+Shift+5 and Alt+Shift+).
For pipe "|", it's Alt+Shift+L.
For anti slash "\", it's Alt+Shift+/.

All theses combinations don't work on Windows with Parallels Client.

Can you tell me if it's a bug or if there is a workaround ?

Thanks in advance for your time.

Regards,

Renaud Thoraval

Parallels Client for Mac 16.2.3
MacOS High Sierra 10.13.5
Remote connections on Windows Server 2016 and 2012
 
@RenaudT1
From your description, it looks like the MacBook keyboard's keys are not all mapped to their Windows equivalents.

Until this issue is fixed, the only workaround I can suggest is to press Ctrl + Alt + one of the Window's equivalents as shown below (for reference, I have overlayed the top row of the normal macOS azerty keyboard).

upload_2018-7-4_12-2-21.png
 
Thank you for your answer. I've found this workaround while trying all possible combinations in a remote session. It works but since it's not the same shortcut as under Mac OS, I regularly mistype some characters :( It's not as convenient as having exactly the same keyboard layout everywhere...
I'll wait and hope that Parallels Client will be fixed and supports French azerty MacBook Pro keyboard layout :) (Unfortunately, I think I will never see it :D )

Anyway, thank you for your time !

Regard,

Renaud
 
Same Problem here on a 2015 MBP with Parallels Client Version 16.5.3 and German Layout.

The Button "AltGr" is not mapped to the Client System (Windows 2016) as expected. I'd expect the right "ALT" Key mapped to "AltGr"...

The only possibility to type in a Pipe Character is a combination of "CTRL, ALT + ^". Characters like <> also won't work as expected. Sadly this fact makes the use for a C# Programmer almost impossible.
 
Hi,

Keyboard Mapping has still issues. What I expect is behaviour like in Parallels Desktop for MAC. For comparison I made 2 Screenshots with Identical scenarios.

One Screenshot showing the Keyboard behaviour in Paralles Desktop using a notepad window and German layout on a Server 2012 R2 System.
Other Screenshot showing the Keyboard behaviour in Parallels Client using a notepad window and German layout on an other Server 2012 R2 System.

regards,
marcel

Parallels Client 16.5.3.png Parallels Desktop 14.1.3.png
 
@MarcelZ From the screenshot, I can see that the remote server is using the German keyboard layout.
Do you have the same keyboard layout setup on your mac?

In order to provide a native-like experience, the mac client follows the native mac keyboard layout during an RDP session. This means that you should use the mac's keyboard layout not the windows' keyboard layout on the remote session. For example, on the German Apple keyboard: "{" = Alt + 8, "}" = Alt + 9., "[" = Alt + 5, "]" = Alt + 6

Also, to get the best experience ensure that the server and client side keyboard layouts match.
 
This issue is still a problem for Japanese keyboard layouts, which Parallels Client continues to identify as US no matter what is selected.
 
Hi all - I guess this is still not fixed or at least I did not find any further info to that.

We have users with French Macbooks working with published applications. The Macbook keyboard differs from the Windows layout. So these users start an application and get the standard French Windows layout instead of the Mac layout, so a lot of keys differ and users compaining about this.

While investigating this issue I found this:

https://kb.parallels.com/125490

So with Parallels Desktop Tools it seems we get the French Mac keyboard layout installed. Is this solution usable with RAS as well or is there a similar solution?
 
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