Is Ubuntu 24.04.1 compatible with Parallels 18?

aspen63 said:
After installation and trying to install Parallels Tools I get black screen.
Click to expand...

Hello aspen63,

Kindly perform the following actions to enable us troubleshoot this issue.

1. Reproduce the issue.
2. Please collect a Technical report (click the Parallels Desktop icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this e-mail.
3. Start your virtual machine.
4. Open the Terminal in your virtual machine.
5. Navigate to /var/log
6. Execute the following command:

open .

7. Upload the parallels.log and parallels-tools-install.log files to https://support-fileshare.alludo.com/api/fileShare?id=758ded8b-5da9-47c0-9b45-ec9c8c22714d
8. Kindly let us know as soon as this is done as well as reply to us with the 9-digit ID.
 
I send you report, but I cannot install Parallels Tools ib 22.04 LTS also if I don't download it through your app but instead download it myself to be able to change settings during the installation.
 
You must log in or register to reply here.
Back
Top