Is there a way to reset the activation count parallels toolbox

DavidS10 said:
I recently had to have my logic board replaced twice by Apple, and have now received a replacement Mac. Before each repair and return of the old Mac, I signed out of my Parallels account to ensure my license would be available to be used again. Now that I have my new Mac, I was able to successfully sign into and active my license for Parallels Desktop. However, when I use my same license key to active Parallels Toolbox, a receive a message stating "This license has reached its activation limit."

If I signed out of my Parallels account each time my computer was repaired or replaced, should I not be able to sign into Parallels Toolbox on the new Mac?

I have an active Parallels Desktop for Mac Pro Edition subscription.

Thanks for your help.
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Just a reminder to the Parallels staff that there hasn't been a reply yet.
 
PaulChris@Parallels said:
Hi @MichaelL24, we've made few changes in the key settings. Please restart Parallels Toolbox to reactivate and keep us posted the results.
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MichaelL24 said:
Nope. Still being told to purchase a new license. Activate On This Mac does not work for me. :(

I restarted the application. There was no update for me to install, or it updated in the background without my being aware of it. But when I do the 'check for updates' thing it tells me that I am on the current version.

Also I don't use Facebook or Twitter, is there some way to get support on this besides those and these forums? Because I'm not sure if this is an issue with the software on my machine, and although I support making public posts so that you aren't just answering single emails about the same question all day, I am not certain that these posts can actually help anyone else if the end result is me requesting you to twiddle data on the back end licensing servers.
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I have done the same thing but still facing the issue
 
PaulChris@Parallels said:
Hi @MichaelL24, we've made few changes in the key settings. Please restart Parallels Toolbox to reactivate and keep us posted the results.
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MichaelL24 said:
Nope. Still being told to purchase a new license. Activate On This Mac does not work for me. :(

I restarted the application. There was no update for me to install, or it updated in the background without my being aware of it. But when I do the 'check for updates' thing it tells me that I am on the current version.

Also I don't use Facebook or Twitter, is there some way to get support on this besides those and these forums? Because I'm not sure if this is an issue with the software on my machine, and although I support making liteblue posts so that you aren't just answering single emails about the same question all day, I am not certain that these posts can actually help anyone else if the end result is me requesting you to twiddle data on the back end licensing servers.
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RiqP said:
I have done the same thing but still facing the issue
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DavidS10 said:
I contacted Parallels technical support. They reset the activation for me, and all is fine now.
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I am also going to contact the support team and and ask them to reset the activation for me. I hope this will work
 
I also had my mac repaired and am stuck at the activation screen (maximum number of activations). Tried messenger to get support, nobody answers there. Can anybody give me a hand?
 
RiqP said:
I am also going to contact the support team and and ask them to reset the activation for me. I hope this will work
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We are unable to find any keys purchased or registered under this account. If you have an activation key, share it in a private message to check and assist.
 
CalvinC3 said:
I also had my mac repaired and am stuck at the activation screen (maximum number of activations). Tried messenger to get support, nobody answers there. Can anybody give me a hand?
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We have reset your Parallels Desktop 11 activation key. Try to activate again and check.
 
Hi, I had to clean install my OS without being able to deactivate my license first. Now I'm getting the error that I can't activate my new installation. Would you please reset my available activations and kill any of the old ones you have listed?
Thanks,
Rich
 
RichE2 said:
Hi, I had to clean install my OS without being able to deactivate my license first. Now I'm getting the error that I can't activate my new installation. Would you please reset my available activations and kill any of the old ones you have listed?
Thanks,
Rich
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Hello RichE2. We have made the necessary changes. Please try to activate now and it should work.
 
Hi, I moved my licenses around different computers here in the past month as I got a new (to me) iMac, but the logic board died in one month. Now that I replaced it with a Mac Studio, I can't activate anymore if I need to. Can you reset both of my Parallels licenses? Thank you so much.
 
JeffreyW1 said:
Hi, I moved my licenses around different computers here in the past month as I got a new (to me) iMac, but the logic board died in one month. Now that I replaced it with a Mac Studio, I can't activate anymore if I need to. Can you reset both of my Parallels licenses? Thank you so much.
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Hello,
I've just reset the hardware activation limit for your license keys. Please check - the issue should be fixed for you.
 
Parallel Toolbox activation rates are often associated with the amount of devices on which the product is activated. There is no autocarrier option to manually reset the activation number.

If you have an activation restriction, the best way is to contact Parallels Support and ask them to reset your activations. They can usually attempt this after verifying your license information.

You can contact the support directly on the site support section

Please include the license key and a brief explanation of the problem.
 
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