Is there a way to reset the activation count parallels toolbox

[Ajith1]

Good afternoon! I have exactly the same problem (Tell me how can I solve it?

We have made changes to the activation key. Try activating again and let us know if the issue persists.

 

[Ajith1]

The support team did a great job helping me to solve it as it required them to reset it from their end. Hope that helps you

Glad to hear that the issue was resolved. Feel free to reach us anytime for support.

 

[Pavel6]

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We have made changes to the activation key. Try activating again and let us know if the issue persists.

Now it works!) Thank you so much!)

 

[Arun@Parallels]

Hi @Pavel6 , we are glad that your issue is resolved. Please reach us anytime for further assistance.

 

[Dmitry Geynisman]

Good afternoon! I have exactly the same problem (Tell me how can I solve it?

Hi Pavel, I've reset the activation count for your key. Please note that you might need to re-activate Parallels Desktop too.

 

[JIM SYLVESTER]

Same problem here...I evidently did not properly deactivate toolbox on old Macs that I no longer have as I too am getting this message when I try to activate toolbox in Mac and Windows with my current annual license.

 

[Ajith1]

Same problem here...I evidently did not properly deactivate toolbox on old Macs that I no longer have as I too am getting this message when I try to activate toolbox in Mac and Windows with my current annual license.

We have done necessary changes, try to reactivate again and update us if issues persist.

 

[ChristopherR8]

We have updated your Toolbox license, now it's properly reflected under your account on https://account.parallels.com/
Please reactivate it once again using the updated key.

I am having this issue as well after I got my Mac back from a repair. this is the fourth repair I have had but I have had the same computer the whole time. Parallels toolbox is telling me that it has exceeded the limit though.

 

[Meenakshi@Parallels]

Hello ChristopherR8, we have made few changes in the key settings, please reactivate with the same license key and keep us posted the results. Thanks!
.

 

[FidelV]

some months ago my hdd went dead, I had a backup and could restore most of my files and programs from it, but not Parallels Desktop, as I tried to use it, it ask me to active with my serial number, but as I write it refused to work due to the fact that Parallels thinks it is a different computer, which it is not, it just have a new SSD hard drive, so maybe you could guide me to reset the user count, as I need to use it on the same Mac, thanks in advance for your kindly attention.

fidelv

 

[Alfena@Parallels]

Hello @FidelV ,
We have made changes to the activation key . Please quit Parallels Desktop. Then, open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.
Thanks

 

[FidelV]

Thanks a lot for your kindly attention Alfena , I'm just reinstalling my virtual Machine, Parallels accepted my Mac again

 

[PaulChristopher@Parallels]

Thanks a lot for your kindly attention Alfena , I'm just reinstalling my virtual Machine, Parallels accepted my Mac again

Hi @FidelV, you're welcome! Feel free to reach out anytime. We are here to help! Thanks!

 

[PaulP10]

Same kind of issue, but for Parallels Desktop 8, where I am being told it has been activated too many times. Same computer running Snow Leopard in a stable (unchangeable environment), but the damn Radeon video chips keep dying, so I'm on my 5th motherboard. Can't continue my research without this setup. How can I get the activations reset?

 

[Arun@Parallels]

Hi @PaulP10 , we have made the changes. Please try to activate now .

 

[PaulP10]

Thanks Arun. My Desktop 8 is now working again. Sorry for posting in the wrong forum, I thought I had clicked on the Desktop forum button, but happy with the outcome anyway.

 

[Alfena@Parallels]

Hello @PaulP10 , glad to know it is working.
Thanks

 

[BjarneS]

New Mac and got this.:
The license has been used to activate Parallels Toolbox on 3 different Macs. To activate Parallels Toolbox on this Mac, you must purchase an additional license.

I don't use the old one anymore and need to move the license to the new one. Parallels are working fine with the license key.

 

[Arun@Parallels]

Hi @BjarneS , we have made the necessary changes from our end. Please try to activate now and let us know if that works.

 

[BjarneS]

Hi @BjarneS , we have made the necessary changes from our end. Please try to activate now and let us know if that works.

It worked. Thx