I Can't activate Parallels (19) key because I don't have previous version (18) key

Hi! I have the same problem as well. For the first time I try to use a trial version and after that I buy a license, but I haven't any previous versions key and I can't activate my license.
Please initiate a refund:

Reference number: 479966152

Invoice date: Sep 22, 2024
Invoice number: AKD-736113501508

Thank you.
 
zainala1 said:
Hi! I have the same problem as well. For the first time I try to use a trial version and after that I buy a license, but I haven't any previous versions key and I can't activate my license.
Please initiate a refund:

Reference number: 479966152

Invoice date: Sep 22, 2024
Invoice number: AKD-736113501508

Thank you.
Click to expand...
Hello @zainala1 ,
Thank you for your feedback.
As per your request, the refund for the Parallels Desktop for Mac Pro Upgrade has been initiated for the order 479966152.
Funds will be credited back within 5-7 business days.
License key Parallels Desktop for Mac Pro Upgrade will be deactivated shortly.
To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.
 
Avinash Bundhoo said:
Hello @zainala1 ,
Thank you for your feedback.
As per your request, the refund for the Parallels Desktop for Mac Pro Upgrade has been initiated for the order 479966152.
Funds will be credited back within 5-7 business days.
License key Parallels Desktop for Mac Pro Upgrade will be deactivated shortly.
To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.
Click to expand...

same issue, please refund to me ,my order is 481583440
 
Hi! I have the same problem as well. For the first time I try to use a trial version and after that I buy a license, but I haven't any previous versions key and I can't activate my license.
Please initiate a refund:
Reference number: 481681389
Invoice date: Oct 10, 2024
Invoice number: AKD-736113855256
 
MarryJ5 said:
I dont have a previous key. i purchased it on free version. please refund
Reference number:
493850388
Click to expand...
Hello @MarryJ5
Thank you for your feedback.
Kindly be informed that we have initiated a request for a refund for Parallels Desktop for Mac Pro Edition. (Order number: 493850388)
Refunds take five to seven business days to appear on your account.
Thanks!
 
AjratX said:
Hi! I have the same problem as well. For the first time I try to use a trial version and after that I buy a license, but I haven't any previous versions key and I can't activate my license.
Please initiate a refund:
Reference number: 481681389
Invoice date: Oct 10, 2024
Invoice number: AKD-736113855256
Click to expand...
Hello @AjratX
Thank you for your feedback.
We sent you a private message; please check it and provide us with your reply.
Thanks!
 
I have the same problem as well. For the first time I try to use a trial version and after that I buy a license, but I haven't any previous versions key and I can't activate my license.
 
Hi! I have the same problem as well. For the first time I try to use a trial version and after that I buy a license, but I haven't any previous versions key and I can't activate my license.
Please initiate a refund:

Reference number: 516645966

Invoice date: Sep 30, 2025
Invoice number: AKD-736121848514
 
hi I mistakenly purchased the upgraded version
please initiate refund for the following
Your Cleverbridge reference number: 533278363
Reference number: 533278363
Invoice information
Invoice date:Feb 27, 2026
Invoice number: AKD-736125721036
 
hi I mistakenly purchased the upgraded version
please initiate refund for the following:

Reference number: 535196064 Invoice information are :
Invoice date: March 18, 2026
Invoice number: AKD-736126186547
 
hi I mistakenly purchased the upgraded version
please initiate refund for the following:

Reference number: 535939195 Invoice information are :
Invoice date: March 24, 2026
Invoice number: AKD-736126348015
 
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