How do I get customer service???

G

GilB1

Bit poster
Hi, I manage a government enterprise account for over 1,000 licenses and need to speak to someone in sales about renewing (NOT auto-renewing) our subscription as well as asking a few other questions. I had thought it would be easy to speak to someone in sales and/or get phone support but after 30 minutes looking both within the Parallels account portal as well as googling, I have found it impossible to find any way to contact any kind of customer service. The one phone number I found just directs me to the website again.

What am I missing? I have logged in to our account (logged in now as a matter of fact). I looked through the Parallels portal for our account and all I see are KB references, and forms to fill out to get quotes (which no one responded to).

I just want to speak to someone in sales who can discuss our account with me? Where do I go? What do I do?
 
GilB1 said:
Hi, I manage a government enterprise account for over 1,000 licenses and need to speak to someone in sales about renewing (NOT auto-renewing) our subscription as well as asking a few other questions. I had thought it would be easy to speak to someone in sales and/or get phone support but after 30 minutes looking both within the Parallels account portal as well as googling, I have found it impossible to find any way to contact any kind of customer service. The one phone number I found just directs me to the website again.

What am I missing? I have logged in to our account (logged in now as a matter of fact). I looked through the Parallels portal for our account and all I see are KB references, and forms to fill out to get quotes (which no one responded to).

I just want to speak to someone in sales who can discuss our account with me? Where do I go? What do I do?
Click to expand...
Hello,

Thank you for your feedback.

We have created a ticket for you in technical support and will contact you by e-mail.
 
I need HELP! This is so frustrating that there is no phone help. I have Parallels Client for Mac and I cannot log in. I get the following error message:
The specified remote RAS Connection could not be found.

Verify that you have typed the correct computer name or IP address, and then try to connect again.
It is vital that I am able to resume use. I have tried the online troubleshooting, but it makes no sense to me. I paid money for this service and there is a serious lack of support!! Help, PLEASE!
 
I understand your frustration. Have you tried reaching out to your account manager for assistance? Alternatively, check the Parallels website for a customer support or sales contact. Social media platforms can also help connect with companies.
 
DavidM165 said:
I need HELP! This is so frustrating that there is no phone help. I have Parallels Client for Mac and I cannot log in. I get the following error message:
The specified remote RAS Connection could not be found.

Verify that you have typed the correct computer name or IP address, and then try to connect again.
It is vital that I am able to resume use. I have tried the online troubleshooting, but it makes no sense to me. I paid money for this service and there is a serious lack of support!! Help, PLEASE!
Click to expand...
Hello,

Apologies for the inconvenience caused.

In order to obtain phone/chat support, kindly follow the below steps:
1. Sign in to your Parallels account using the link: https://my.myparallels.com/login .
Make sure your Parallels Desktop license is registered.
2. Go to the Support page. ( https://my.parallels.com/support/ )
3. Select your product and the category of your question.
Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
Note: Parallels Desktop support is only provided in English.

Thank you.
 
DavidM165 said:
I need HELP! This is so frustrating that there is no phone help. I have Parallels Client for Mac and I cannot log in. I get the following error message:
The specified remote RAS Connection could not be found.

Verify that you have typed the correct computer name or IP address, and then try to connect again.
It is vital that I am able to resume use. I have tried the online troubleshooting, but it makes no sense to me. I paid money for this service and there is a serious lack of support!! Help, PLEASE!
Click to expand...
Dear @DavidM165 could you please clarify the following?
1. Are you able to access to the RAS FARM to check the IP or FQDN of the Gateway/HALB device?
2. If you're not able to access to the RAS FARM, we would recommend you to check with your admin who have an access to the FARM and report the error and he will submit a ticket behalf of you and we will assist it further via ticket. If not, please share the answer to the below questions and we will help here.
3. Please provide the Parallels client for Mac version that are you using it on your Mac
4. What events happened prior to this occurrence?
5. When did the issue occur?
6. Last known working date?
 
Hi - I, too, need help.

I have had a license for the desktop version for years. It was purchased with an email address I no longer have. I need to transfer my license to a new account, but there is no way to do it or to get help.

PLEASE HELP!!!

Thanks,
Tom
 
ThomasG64 said:
Hi - I, too, need help.

I have had a license for the desktop version for years. It was purchased with an email address I no longer have. I need to transfer my license to a new account, but there is no way to do it or to get help.

PLEASE HELP!!!

Thanks,
Tom
Click to expand...
Hello @ThomasG64
Thank you for your feedback.
We sent you a private message requesting additional information.
Please check it and provide us with your reply.
Thanks!
 
Hi, I am getting an error when I attempt to activate a license for Parallels Desktop Pro 13. The error reads: "Unable to confirm the product license. Make sure that you typed the confirmation ID correctly." Please help! I have created a support ticket under this same account. Thanks.
 
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