Dear all,
the titlke already says it all: for more than an hour now, I tried to uninstall parallels desktop 10 - unfortunately, to no avail...
I find the support system of parallels quite confusing, honestly. therefore, I am sorry but not able to tell you why I found the following information:
I am supposed to find the parallels folder inside my programs/apps folder, and drag the icon to the garbage bin...
Strangely, there is no such folder inside my programs folder.
Thus, I am left with the parallels icon in my dock - which opens parallels when I click on it. in the menu, I am prompted to upgrade to parallels 18; I also already saw a pop-up inviting me to download Windows.....
I neither want to upgrade, nor do I want to download Windows - I just want to uninstall parallels for now!!!
How on earth can I do this, pls?
Overall, the experience today has been a deeply disappointing one: I might have expected such a lack of support and confusing structure of the sites (I feel like Im running in circles) from some flimsy company, and I used to think of Parallels being a reputable company (where did all the Germanness go: transparency and efficiency? I am very sorry should there be any harsh words in my request, and I duly apologise.
However, by now I feel helpless, and utterly left alone...
Is wanting to uninstall a piece of software (which I paid for, mind you) such a reprehesable thing, that no help at all is provided?
the titlke already says it all: for more than an hour now, I tried to uninstall parallels desktop 10 - unfortunately, to no avail...
I find the support system of parallels quite confusing, honestly. therefore, I am sorry but not able to tell you why I found the following information:
I am supposed to find the parallels folder inside my programs/apps folder, and drag the icon to the garbage bin...
Strangely, there is no such folder inside my programs folder.
Thus, I am left with the parallels icon in my dock - which opens parallels when I click on it. in the menu, I am prompted to upgrade to parallels 18; I also already saw a pop-up inviting me to download Windows.....
I neither want to upgrade, nor do I want to download Windows - I just want to uninstall parallels for now!!!
How on earth can I do this, pls?
Overall, the experience today has been a deeply disappointing one: I might have expected such a lack of support and confusing structure of the sites (I feel like Im running in circles) from some flimsy company, and I used to think of Parallels being a reputable company (where did all the Germanness go: transparency and efficiency? I am very sorry should there be any harsh words in my request, and I duly apologise.
However, by now I feel helpless, and utterly left alone...
Is wanting to uninstall a piece of software (which I paid for, mind you) such a reprehesable thing, that no help at all is provided?